Description

We are looking for a Customer Manager. As a Customer Manager, you will be responsible for the P&L of the business, including turnover, profitability, trade spend and Market share delivery, whilst building, negotiating and executing the commercial joint business plan with the Customer.

Role Responsibilities:

• Delivery of Turnover, Customer Profitability and Total trade spend budgets for allocated categories within Customer Channel
• Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers) & external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers)
• Deliver in store activation events as defined by company Pulsing Plan.
• Develop & deliver Joint Business and promotional plans with the Customer
• Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation etc
• Lead range and merchandising reviews (where appropriate), working in collaboration with the Category Managers, Range & Merchandisers and Head of Platinum Partnership
• Work with CBM and Customer Director to develop and deliver Local Customer Strategy Plan for customer
• Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc
• Work with Customer Service Team to ensure customer service issues are resolved efficiently

Does this sound like You

• Experience in FMCG Account Management in a Customer Manager capacity
• Great Networking abilities and Business Development experience
• Excellent commercial acumen with proven ability to solve problems and create sustainable value
• Entrepreneurial “can do” mindset to deliver high growth in a fast-paced environment