About the Company

Megatel is a company in the Telecommunication and Energy retail sector that is committed to providing great value and innovative services to customers in New Zealand. Our main goal is to enrich our customers' everyday lives by providing fast broadband and competitive power services, with a special focus on the Asian community in NZ. 

Megatel was the very first company offering a Telecommunication and Power services bundle package in NZ, and we continue to innovate and improve our services such as with our bundle packages that can now include Mobile, Gas, or our Korean IPTV services. We are a continuously growing company which believes that our vision and services can positively change the future of the telecommunication and power market. Megatel has been a trading division of Nova Energy since 2019.

As we continue to build and focus on our market share for the Chinese/Korean community in New Zealand, we are planning on strengthening our team by appointing a mature, passionate and eager Customer Experience Specialist who will help us toward achieving our goals and vision.

About the Role

The Customer Experience Specialist role is a full-time position, Monday to Friday (9:00am-6:00pm), located in our Albany office. We are an energetic, fun and outgoing brand with an outstanding team and company culture. We offer a competitive remuneration package, full on-the-job training and opportunities for career development. 

About You

You must be a fluent English speaker and genuinely passionate about helping customers and bringing positive changes to improve customer experience with Megatel.

A few must haves

• Attention to detail,
• The ability to adapt to a fast-paced Call Centre environment,
• The ability to respond Live Chat inquiries with good typing speed,
• Clear and effective communication skills,
• The ability to listen and understand customers’ needs,
• Willingness to go the extra mile to provide satisfaction for our customers,
• Patience and a positive attitude,
• Willingness to learn new skills and adapt them to everyday work.
• Chinese or Korean speaker is advantaged.

What we can offer you  

• Nova is proud to be an inclusive workplace. We care about our people and want you to thrive in our environment, so we offer annual wellness programmes, learning and development programmes, and a bunch of other good stuff.
• A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights
• Generous leave provisions including enhanced parental leave benefits, volunteer leave, and the option to purchase additional leave 

If the above snapshot sounds like you then we invite you to apply directly via the application link.

Please visit https://www.novaenergy.co.nz/position-description/ to view the position description.

Applications close 11.59pm, Sunday 13 March 2022.