About us

The Lost Dogs' Home is one of the country's largest animal welfare organisations, caring for more thousands of lost and abandoned pets every year. We pride ourselves on employing passionate individuals who demonstrate a strong personal connection to animals, the community and the cause.

We are currently looking for a dedicated Part Time Customer Experience Officer (30.4 hours per fortnight) to be based in our private clinic located in North Melbourne. This role is the client’s first contact with the clinic and represents and projects the professional image of the practice to callers and visitors.

About our team:

Our friendly, supportive team of Customer Experience Officers enjoy the rush and excitement of working in a fast-paced vet clinic and have a passion for customer service and animal care. Our team is constantly learning new things with a wide variety of cases and animals coming through the doors each day, and the best part of the role is the amazing views of the dog park across the street!

About the role:

The Customer Experience Officer role plays an important part in the gold standard service we provide to our clients and their fur babies. This role will involve juggling multiple priorities at once as you greet and check in clients and manage a busy daily task list. Some main responsibilities are:

• Greeting clients and patients and answering enquiries
• Receiving, screening and redirecting all incoming calls
• Scheduling appointments including reminder information
• Triaging consultations, emergencies & walk in appointments
• Organising courier collections for blood samples
• Recommending suitable diets, and products for different pet needs and life stages.
• Preparing invoices, receive payments and reconcile banking accurately
• Stock control including ordering, receiving and entering of goods

 About you:

We are looking for a someone who thrives in a fast-paced environment and has a strong interest or experience in animal health and pet care. This role would suit someone who has studied in the animal field and is looking to put their theory into practice. We are also looking for someone who has:

• Experience working as a receptionist or nurse in a busy clinic environment (desirable)
• Excellent verbal and written communication skills
• Proficient time management and multitasking skills
• Warm, friendly and caring attitude towards clients and their pets
• The ability to provide knowledgeable healthcare advice for owners
• Excellent customer service skills
• Flexibility to work weekends if required

What we can offer:

We can offer you the opportunity to work for a Veterinary Clinic that gives back to lost and stray animals, and a rewarding career path. We offer our staff a variety of benefits including discounts in our vet clinic, Employee Assistance Program, access to our Foster Care program and a unique work environment supporting a great cause.

COVID-19 Mandatory Vaccination (Workers) Orders

LDH volunteers are considered to be ‘veterinary and pet/ animal care workers’ under the COVID-19 Mandatory Vaccination (General Workers) Order (Order) issued by Victoria’s Chief Health Officer. This means that LDH volunteers must be vaccinated in accordance with the Order (subject to any applicable exemptions) and provide their employer with their vaccination information, as a condition of their volunteering at LDH. LDH will not be able to proceed with applicants who do not comply with the Order. All information provided to LDH in compliance with these directions will be treated as sensitive information and managed in accordance with the Privacy Act of 1988.

If you believe you have the skills and passion to be successful in this role please click the “Apply” button, ensuring you provide a cover letter and current resume.

Applications for this role will close Friday 11 February at 5pm

The successful applicant will be required to complete satisfactory background screening checks.

The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.