Customer Engineer – Contract – New York, NY- $30.00-$34.00/hr

The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Computer Services Provider is seeking a Customer Engineer in New York, NY.

Role Description

Guarantee the support, management, integrity and quality of the Desktop infrastructure. The role will be working within an experienced team of trading support analysts with shared responsibility for the following:

• Provide 2nd level technical support for defected system and user problems.

• Troubleshooting and resolution of the Windows 10 desktop environment.

• Ad-hoc troubleshooting and support for user queries

• Extensive intra-bank liaison, especially within the business groups

• Manage vendor contacts and relationships

• Managing small projects on a day to day basis

• Adherence to strict SLA and KPIs.

• Report and escalation of problems in a timely manner.

• Monitoring and control of business need and requirements.

• This will be onsite M-F, rotating shift most likely. 7-4 , 8-5 or 9-6. (group you work for will assign shifts.)

Skills & Requirements

• 3+ year of F2F IT Support

• Windows 10 troubleshooting

• Mobil device set up and troubleshooting

• Large end user environment working in a ticketing system

• Trading Floor experience a HUGE bonus

• Ability to install, configures, administer and troubleshoot Windows 10 environment.

• MS Office 2010, Outlook 2010, Acrobat, MS Visio troubleshooting.

• Market Data Applications, including Bloomberg, Reuters and Factset products.

• Laptops (Mac/PC) and remote solutions troubleshooting – including Wireless support and Bluetooth technology.

• iPhone, Android, iPad, tablets and Mobile connectivity.

• Strong communications both written and verbal.

• Proactive – a desire to identify problems in the environment and resolve them at root cause

• Excellent interpersonal and communication skills – both written and verbal;

• Exceptionally strong customer service skills and professional attitude;

• Ability to work effectively within a tight-knit team;

• Self-motivated and ability to work under pressure;

• Flexibility to deal with conflicting and ever changing priorities;

• Ability to work flexible hours and varying shifts including a willingness to work overtime and be available for weekend work when required.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the Information Technology industry and market trends . Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical

• Dental

• Vision

• 401K

• Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

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Hays is an Equal Opportunity Employer.

Drug testing may be required; please contact a recruiter for more information.

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