Are you looking to join a team where you help customers use the latest technology, where you receive cutting edge training and where you’re empowered to make a difference? Do you have a passion for Cloud Services? Are you customer obsessed and have a growth mindset? If this is you, we have a great opportunity for you. Microsoft is looking for individuals who are passionate about Microsoft technology to be Customer Engineers working directly with our customers in the support of our Australian business.  In this role you will be working with customers to deploy, adopt and support Microsoft technologies. We need enthusiastic people like you to provide technical leadership to our customers and help our customers achieve success using Microsoft technologies.  We need you to help them ensure their Microsoft IT technology environments are optimised and healthy.

Why Microsoft:

We are Microsoft’s Customer Success Unit (CSU), and are passionate about delivering Microsoft’s Mission “to empower every person and every organization on the planet to achieve more”.  We are passionate about our customer’s success across all Microsoft solution areas and aligned in specific solution areas; Azure Apps & Infra, Azure Data & AI, Modern Work, and Business Applications, covering all Microsoft products. We believe that everyone can grow and develop.  We succeed as a team by sharing knowledge and experience. Don’t worry about what you don’t know; come and show us what you do know, and we will teach you the rest. As a Customer Engineer you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

The purpose of this role:

We provide technical leadership and technical intensity directly to our customers who are deploying, maintaining or innovating solutions using the latest Microsoft technologies.  We enable our customers to have the skills to deploy, support and maintain their environment in line with Microsoft recommended practices.  Our capabilities and insights create support experiences that empower and delight our customers.

Responsibilities

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

The CE position is to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The CE Team supports a diverse variety of technical solutions built with Microsoft technology and products. Typical tasks performed in this role include specific problem isolation and correction, user mode debugging, conducting application design and supportability reviews, performance tuning, application stability consulting, troubleshooting, and porting/migration assistance, configuration management, pre-rollout testing and general IT support consulting.

As a Customer Engineer you will:

be expected to work effectively in cross-group situations,

be able to drive towards integration-oriented solutions to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform,

provide technical support including product technical training onsite, as well as via telephone, and electronic media,

be able to manage hot issues by setting customer expectations, devising, and implementing action plans, and professionally communicating to all parties involved,

from time to time may be required to support our customer support services team outside of normal business hours to assist with critical situation (Crit-Sits) support requests raised by our customers,

participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs,

create deliverables to address common Microsoft Support customer needs & support mobile-first, cloud-first strategy, and share intellectual property with others,

maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness,

consistently apply “lessons learned”, model personal accountability & teamwork,

contribute & participate in meetings to articulate Microsoft Support offerings to all customers and share knowledge thru communities.

travel within Australia and internationally may be required.

Qualifications

What skills do you need to have?

You will have the opportunity to demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management to:

exhibit leadership through personal responsibility, accountability, and teamwork,

act as a technical focal point in cooperative relationships with other companies,

manage crisis situations that may involve technically challenging issues and diverse audiences,

use trace analysis, debug skills, source code, and other proprietary tools, to analyse problems and develop solutions to meet customer needs; this may involve writing code,

maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs,

lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently,

earn certifications as an MCSE, MCSD or MCPD. Microsoft will facilitate this opportunity through company provided resources

Ideally you will have a minimum of five (5) years’ experience in the Azure Data Platform technology area, with a combination of on the job and formal technical qualifications. We are looking for a resource with some or all the following technical skills in the Azure Data & AI technology solution area:

Azure Data & AI CE

You will have:

Expertise in Microsoft data platform service architecture planning, deployment, modernization, migration, and optimization.

Expertise in two or more of the following cloud computing technologies/areas: 

Azure Core Platform (Compute, Storage, Networking) 

Azure Modern Data and Relational Data Platforms (SQL Server On-Premises, SQL in Azure VM, Azure SQL DB/MI)

Data orchestration (Azure Data Factory)

Advanced Analytics (Power BI, Azure Synapse Analytics, HDInsight, or Azure Databricks)

Machine Learning/AI (Azure Machine Learning, Azure Cognitive Services, Azure Databricks, or other)

Expertise in DevOps/Agile/SCRUM/MLOps/DataOps methodologies

Preferred Qualifications: 

One or more of the following core skills certifications:

Microsoft Certified: Azure Database Administrator Associate

Microsoft Certified: Azure AI Engineer Associate (or newer)

Microsoft Certified: Data Analyst Associate

Microsoft Certified: Azure Data Engineer Associate (or newer)

Optional experience in the following technologies

Kubernetes or containers

Non-Microsoft relational databases (MySQL, PostgreSQL, Oracle, DB2, etc.)

Azure Data Migration Service

Optional certifications include:

Microsoft Certified: Azure Security Engineer Associate

Microsoft Certified: Azure Solutions Architect Expert (Or supporting associate certifications)

Microsoft Certified: DevOps Engineer Expert (Or supporting associate certifications)

Note: Citizenship Verification: This position requires verification of Australian Citizenship, to meet Federal Government security requirements, and to hold a current Baseline or higher security clearance.

Our mission is deeply inclusive. . Inside Microsoft | Global Diversity and Inclusion at Microsoft 

What next?  

Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential.  While we’re not able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience.