Are you interested in leading one of Microsoft’s most important programs for engaging customers in a stimulating environment? Are you motivated by an opportunity to shape the perceptions of senior business leaders? Are you ready to lead a world-class experience for customers, our sales teams and executives that strengthen relationships and plays a vital role in driving sales and satisfaction?

Come join our Customer Engagement Team, responsible for managing a portfolio of executive-level programs and a network of state-of-art centers designed to deepen customer and partner relationships, accelerate cloud growth, and inspire through the art of the possible.

We’re seeking a Customer Engagement Program Manager for our new Experience Center Americas East in Atlanta. Our program engages enterprise customers and partners onsite at our center and through digital briefings. In this role, you will work closely with global sales teams to understand our customers’ needs and design high-impact briefing agendas, bringing together the right content, speakers, and immersive experiences to delight our customers, strengthening their trust in Microsoft to increase the adoption of Microsoft’s solutions. You will do this as part of a team committed to Microsoft’s culture and an inclusive environment. This role will provide career development through visibility to the breadth of Microsoft’s solutions, executives, and global customers.

Responsibilities

• Apply understanding of Microsoft’s solutions and customer goals to guide the end-to-end management of executive briefings in partnership with account, content, speakers, and operations teams.
• Drive the strategy and execution of the executive briefing program to achieve business goals.
• Evangelize Microsoft’s customer engagement programs with internal stakeholders and sellers, demonstrating how they can engage our programs, across the customer journey, for increased business impact.
• Contribute to continuously improve our programs, using business intelligence and feedback to proactively identify areas of opportunity to improve across processes and systems to increase impact.
• Support inclusion of a global audience with an understanding of political, economic, and cultural norms.

Qualifications

• 6+ years’ experience in sales or marketing including engagement directly with customer executives or customer engagement experience.
• Track record of operational excellence with ability to manage multiple engagements simultaneously, demonstrating resourcefulness in resolving issues, ability to prioritize, and detail orientation. 
• Ability to develop strong working relationships with stakeholders
• Foundational understanding of enterprise technology trends such as digital transformation and cloud computing and/or Microsoft’s enterprise solutions. 
• Strong executive level communication skills—both written and verbal.
• Must be a self-starter who takes ownership of opportunities, sets clear direction with account teams, and deals well with ambiguity and last-minute changes.
• Seeking candidates who reside in the Greater Atlanta area and are available to be on-site in the center. 

 Preferred Qualifications:

• Bachelor’s Degree (B.S./B.A.)  
• Business acumen, including a solid understanding of the industry, competition, and expected future developments and challenges

Location: Atlanta, Georgia.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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