Job Purpose and Impact

The Customer Care Representative will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

Preferred Qualifications

• Demonstrated ability to manage multiple priorities and accountabilities
• Demonstrated verbal and written communication skills
• Demonstrated knowledge of SAP or other ERP systems
• Knowledge of Salesforce or other CRM tools

Position Information

Relocation assistance will not be provided for this position.

Equal Opportunity Employer, including Disability/Vet

US Covid-19 Vaccination Update:Cargill highly encourages vaccinations but does not mandateat this time.  Upon hire, you will be asked to provide your vaccination status, and if unvaccinated or if you choose not to disclose, you would be expected to follow Cargill’s safety protocols for unvaccinated employees (i.e., mask mandates, and social distancing).