Your new role awaits…

Our Retail staff really are the face of NAB – and this Customer Advisor role is no exception. This is a fantastic opportunity to showcase your customer service skills and deliver a memorable experience to our customers in each and every interaction. Supporting our Bryon Bay & North Coast branches, you will deliver a high level of service to customers whilst processing general banking transactions, answering their questions and queries, and educating customers on NAB’s suite of products and services that will add value to their banking package. No two days are ever the same in our Retail roles, so if you’re inspired by working as part of a vibrant, energetic team whilst helping customers kick their goals, then this could be a fantastic opportunity for you.

HOURS: Must be available 9:15am – 4:15pm Monday to Thursday and 9:15am – 5:15pm Friday. This role covers planned and unplanned leave for our Ballina, Byron Bay, Casino, Kingscliff, Lismore, Murwillumbah, Kyogle & Mullumbimby branches, so you must be available to work at short notice and able to travel in between these locations.

A typical day will include…

• Engaging with customers and delivering an outstanding, signature service with every interaction
• Maintaining an in-depth knowledge of NAB’s products and services, informing customers of suitable options that best suit their needs
• Completing over-the-counter account opening, unsecured lending and deposit product activities
• Demonstrating our Smarter Banking options (self-service and digital) to customers to help make banking with NAB an awesome experience
• Continuous training and development to support your career aspirations

What you will bring…

• A passion for delivering an amazing experience to customers, with the will to go the extra mile
• An ability to work collaboratively as a team and a will to deliver NAB’s signature customer experience
• Resilience, self-motivation and lots of energy
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary, fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you deliver an amazing experience to our customers