Principal Tasks

• Day to day liaison with our clients and their agents in respect all Custody items

• Ensuring we meet deliverables as set out on the Service Level Agreements

• Partnering with the various offshore teams to resolve complex issues and identify root cause as well as steps to prevent re-occurrence

• Production and analysis of monthly/daily/weekly/ad hoc reporting

• Adhering to and creating effective internal controls

Core Competencies

Professional Agility
Be adaptable, responsive to change and intellectually curious, while rigorous in pursuit of client solutions
 

Quality & Risk Management
Promote high quality query management and ensure that organizational risks are managed through embedding and adhering to effective controls
 

Exception Processing & Resolution
Engage in exception resolution process, pro-actively resolve enquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues
 

Process Workflow
Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions

Data & Analysis
Develop and maintain scorecards and metrics. Collect, analyze, package and communicate data at various levels for use by stakeholders

Individual Responsibilities

• Build expertise in functional and technical knowledge across multiple disciplines attending training as required

• Complete accurate processing of system information to meet internal standards (SOPS, Job Aids etc.)

• Collaborate with others to drive success of team

• Raise ideas to manager to support operational improvements

• Respond in a timely manner to queries such as clients/internal departments

• Identify and report all risk and compliance issues, breaches and suspicious activities

• Act in accordance with Risk Excellence as part of our Way Ahead foundation

Disposition

• Self-motivated

• Enthusiastic

• Self-reliant

• Flexible