As a Coronial Services Case Manager, you will be based in Rotorua and will work alongside a resident Coroner.  You will be responsible for co-ordinating all matters referred to the Coroner in the Lower North Region which includes the Bay of Plenty. On occasion, there may be times when you are called upon to assist on other matters or other Coroners outside your region.

This is a challenging and interesting role that will allow you to utilise your administrative experience, people and relationship management skills to a high level and be part of the team that provides New Zealanders with a first-class Coronial Service.

These key responsibilities will include:

• Gathering all inquiry information and reports both physical and electronic and be able to present the information to the Coroner concisely
• Case management of large volumes of electronic files (while keeping a physical files)
• Maintaining our electronic database (CMS) is up to date, complete and accurate
• Liaising and providing information to stakeholders and Government Agencies, in particular, our interested parties, Police and others
• Contribute to monitoring and reporting on the Coronial Services Unit activities
• Ability to arrange and support your Coroner to conduct a preliminary hearing or court take an inquest

You will have strong interpersonal skills that will support your work with the Coroners, but also be capable of dealing with distraught family members in sensitive circumstances. An ability to communicate with people from diverse backgrounds is essential.

You will be expected to provide excellent and highly organised case management support to our Coroners. You will need to build and maintain excellent relationships with both internal and external stakeholders.

 He pÅ«kenga tou/Skills and Experience

To be successful in the role:

• Work effectively and calmly in stressful situations
• Be able to handle viewing graphic coronial material
• Have excellent written and verbal communication skills
• Highly organised, able to prioritise and multi task
• Exceptional record-keeping skills with accurate typing and data entry
• A good working knowledge of Word and Excel
• Ability to work both with direction and independently
• Relevant previous experience from any other similar roles
• Be committed to the principles of te Tiriti o Waitangi
• Bring an understanding of Te Ao Māori, Te Reo Māori me onā tikanga

This is a challenging role that will allow you to utilise your empathy, case management experience, people and relationship management skills to a high level and be part of the team that provides New Zealanders with a first-class Coronial Service