Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi - Our Role

This newly created role will provide significant support in managing inbound customer queries, coordinating activity and updating system records to ensure excellent customer service is maintained and records are accurate.

You will be part of a busy, dedicated team responsible for coordination and oversight of national issues management, resolution, information requests and performance reporting across multiple areas at Kāinga Ora in the management of issues and resolution.

Ngā pūmanawatanga ōu - What you will bring

Key to success in this role will be your ability to be proactive, with a focus on providing high quality, consistent support and advice on queries.

As our ideal candidate you will demonstrate:

• Proficient in Microsoft tools, Word, Excel, Teams
• A wealth of experience in providing administrative support, preferably within a large, complex organisation
• Exceptional time management and self-organisation skills, able to juggle competing demands with the flexibility and agility to adapt to a busy and changing environment
• You'll have excellent communication skills, especially written, and highly-tuned interpersonal skills that will bring you success in relationship-building.

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. 

ÅŒ Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

TÅ«hono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.recruit@kaingaora.govt.nz

Applications close on Thursday, 14 April 2022.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.