About Tāmaki Health

At Tāmaki Health we put a little heart into everything we do. We're passionate about medical care for the communities we serve, and we take care of each other as we strive for a better future for everyone.

Local Doctors and White Cross together make up the largest independent primary healthcare group in New Zealand, serving 230,000 enrolled patients across 50 clinics.

Our focus is on helping the network to improve health and wellbeing by offering easy to access, high-quality, affordable services in the community for our general patient population.

 About the position

We have an exciting Permanent Call Centre Representative opportunity at  our Tamaki Health Head Office. Our Call Centre is open 7 days a week, 8.00am to 6.00pm (Monday to Friday) and 8.00am to 4.00pm (Saturday and Sunday). 

As a Call Centre Representative, you will be our first point of contact for customers and patients. The team works a rotating roster with a mix of days, afternoons and weekend shifts (average 8 hours plus overtime as required).  Our call Centre team is a close-knit, friendly and supportive bunch. You will have continuous training throughout your career journey with us.

Key responsibilities of the role include:

• Responding to enquiries
• Providing excellent customer service on the telephone
• Managing and filtering call flows well around the clinics
• Answering calls in timely manner
• Booking appointments for patients
• Communicating between clinics and taking messages for clinic and non-clinic staff
• Taking prescription request for patients.
• Performing tasks in a responsible manner

 To be successful in this role, you must be:

• Experienced in customer service (preferably from a call centre)
• Have excellent English (oral and written) communication skills
• Have above average computer literacy and keyboard skills
• Have excellent customer service skills, including a warm and caring telephone manner
• Able to multi-task and problem-solve
• Proactive and reliable
• Capable of working in a fast-paced environment