We are calling for motivated and adaptable people who can hit the ground running and help deliver end to end services for our clients. Now, more than ever, you can make a meaningful difference to the lives of New Zealanders. As part of our team, you will often be the first point of contact for clients in need of help. 

As part of our team, you will provide social housing policy advice to our clients, manage social housing applications as well as grant financial support to our clients over the phone. We here at MSD also respond to various government initiatives to help our communities, you will find this role exceptionally rewarding if you are passionate about doing more in the community and helping those in need. 

About you 

• You enjoy quality conversations and can demonstrate a history of providing clients a positive experience on the phone. 
• You work efficiently, accurately and are confident in making good decisions. 
• You are quick to navigate your way around multiple IT systems, you also have an eagerness to learn and desire for self-improvement. 
• You enjoy working in a fast-paced environment where frequent change is normal.
• You are punctual, reliable, and able to work in a structured and often demanding environment.

What we offer

We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for our clients. You will enjoy modern training and opportunities to develop your career and a training plan backed by support. Our quality training and professional development is renowned - this often means our team is in high demand for progression to other roles within the Ministry.

Hours of Work 

• Full time (37.55 hours per week).
• The Contact Centre’s contracted hours of operation are Monday to Saturday 6.30am to 10.00pm.
• The current hours of operation are Monday to Friday 7am to 6:15 p.m. and Saturday 8.00am – 2.00pm.  Saturdays will be rotational, and you will only work approx. one Saturday a month.
• We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance. 

Key recruitment process information

• If you are short listed the recruitment process will include phone screening, an interview with a panel, reference checking and Police Vetting.
• All candidates must include a current / updated CV with their application. A cover letter although not required is preferred. 
• Salary starts from $53,502.00 per annum, with the ability to progressively earn more through performance progression.
• Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application