About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

The Role

As a Sales Support Agent, you will be the first point of contact for our corporate customers and travel management companies (TMC’s). You will provide a support services to our internal sales and telesales teams in Australia and New Zealand.

Responsibilities

• Liaison with potential and existing customers via the telephone and email.
• Respond to general customer enquiries.
• Liaison with internal ABG teams and stakeholders.
• Provide administrative support to our sales team for NZ/AU.
• Working closely with our Regional Sales Managers, Head of Sales and Operations to ensure team goals are achieved within specified time frames.
• Liaison with corporate/franchise locations NZ/AU to assist in various capacities .
• Maintain, manage and effectively utilise the customer CRM application to ensure that customer information is current and up to date within the database.

 Skills & Experience

• Previous experience in a customer service position
• Strong computer proficiency and ability to learn new systems
• Excellent verbal and written communication skills
• Ability to problem solve effectively with a positive resolution

Benefits and Perks

• Competitive Salary
• Flexible working arrangements
• Ability to work 930-6pm, Monday through Friday
• Wellbeing programme incl. life insurance + superannuation options
• Access to Perkbox â€“ discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
• Employee discounts on car rental across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing