What is the opportunity?

Embrace RBC Wealth Management’s core values and culture of doing what’s right.  As a Complex Operations Manager (COM), you will monitor all complex operations activities including acceptance and distribution of clients’ funds and securities.  You will coach and supervise the complex operations associates to ensure they execute functions consistent with branch, firm and regulatory policies and procedures. 

What will you do?

Oversee the delivery and receipt of all client funds and securities.

Review and approve cost basis changes and communicate margin-related issues to Financial Advisors and Client Associates and then communicate resolution to the margin department.

Provide daily and monthly reports to the Administrative Complex Manager (ADCM) for review in a timely manner.

Partner with the ADCM to onboard and train new and existing associates.

Maintain strong and cooperative relationships between the operations associates and the offices in the complex by quickly and efficiently resolving issues as they arise and escalating problems to the ADCM and/or Associate Complex Manager (ASCM) as appropriate.

Coordinate the maintenance of all operations-related systems and equipment for IT related projects, activities, changes and issues.

Secure the complex cashiering office at all times. 

What do you need to succeed?

Must-have

Minimum of 5 years of financial services industry experience and a working knowledge of fixed income products, equities, mutual funds, insurance, annuities, the stock market, investments and retirement plans

Series 7, 66 (or 63/65 licenses)

Attention to detail along with strong math, organizational and problem solving skills

Excellent interpersonal verbal and written communication skills

Ability to work effectively in fast-paced, deadline-driven environment, and manage multiple demands and competing priorities

 Nice-to-have

Bachelor’s degree

Previous supervisory or management experience

Series 8 (or 9/10) license or the ability to obtain within 12 months

Advanced computer skills 

What’s in it for you? 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition

Leaders who support your development 

A dynamic, collaborative, and high-performing team 

Opportunities to do challenging work and grow your career 

Work-life integration

Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement 

WMUS

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.