Company description:

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Job description:

Non-Emergency Police Communications, it starts with you!

• Based in ÅŒtāhuhu, Auckland
• Salary: $50,633.00 (during training) $57,907.00 (upon training completion)
• 24/7 shift work
• Permanent, Full time
• Multiple start dates throughout the year with multiple positions available
   
  About the role
  Join a customer service centre with true purpose, making a difference directly to New Zealand communities. Use your customer service, communication and problem-solving skills to impact other Kiwi's lives every day.
   
  You will be the first point of contact to answer inbound enquiries from the public at their time of need.  You will be trained to alleviate a caller’s panic and stress, accurately identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.
   
  While this role is meaningful and rewarding, with a highly supportive environment, it's also the start of a career.  In addition to a competitive salary NZ Police are committed to the development and growth of our people, with pathways into many other customer service roles including File Management, Transcription, Information Requests as well as progression into leadership roles. Experience as a Police Communicator helps build a strong foundation for those aspiring to become a Police Officer.
   
   
   
  We’re looking for people with the following qualities: