A little bit about us

Providing financial freedom to the real estate industry is what CampaignAgent is all about! We are a fast-growing fintech company and passionate about providing innovative, low friction financial solutions to Australia’s leading residential real estate agencies focusing on campaign advertising. We’re on a mission to hire people who are as passionate as us and in return, we’re committed to building a great employee experiences where you’re valued and respected.  

The role

CampaignAgent is seeking a skilled Collections Officer to join our team. You will be responsible for recovering monies owed on outstanding campaigns in a timely and professional manner. Working in collaboration with our agencies to maintain and enhance the relationship, you will have a strong customer service focus while guaranteeing timely payments.

This position is ideal for a strong, purpose-driven person who strives to be a part of a dynamic, invested and ambitious team that is committed to achieving results and a great customer experience.

What you’ll be doing 

• Plan a course of action to recover outstanding payments
• Keep track of assigned debts and maintain debt portfolio
• Locate and contact debtors to affect recovery of outstanding payment
• Negotiate payments deadlines or payment plans
• Handle, investigate and resolve vendor and or agency queries
• Update account status and CAS system regularly
• Work within assigned KPI’s to effect speedy account resolution.
• Answer collection calls and respond to emails in a timely and efficient manner
• Escalate for management review or pre-legal if debtors are unwilling or unable to pay
• Ensure compliance with all regulatory and legislative requirements
• Ensure compliance with all internal Collection training policies and procedures

A little bit about you 

• Like us, you’ll be obsessed with our product.
• Excellent written and verbal communication skills
• Experienced negotiator to reach the best outcome for CampaignAgent
• Values-driven and will actively contribute to the culture of CampaignAgent.
• Comfortable with ambiguity, fast-paced environment with non-stop problem solving, building, iterating and action.
• People-first person and excited about providing exceptional experiences to all of our customers.
• Strong communicator and will be comfortable explaining the product features and benefits of CampaignAgent to a range of audiences.
• Actively listen and can quickly identify underlying challenges even if they are not directly communicated to you.
• Organised, autonomous and can manage your time effectively.
• Thrives working as part of a team and will actively seek others' feedback to learn, grow and develop.
• Curious, analytical and prefers to use data to help you understand the problem and recommend solutions.
• Customer service focused and always striving for win win outcomes
• Highly proactive and always looking for new solutions to old problems

Perks and Benefits

• Competitive salary
• Genuinely collaborative and friendly culture
• Flexible working arrangements – we value work-life balance
• Employee Assistance Program
• Frequent team events and celebrations
• Fully stocked kitchen with lots of snacks [Melbourne]
• End-of-Trip Facilities: Bicycle parking and showers [Melbourne]

Our commitment

We take our work seriously, but not ourselves! We want people to bring their whole self to work, so you can do your best work and be part of a great team.

As an equal opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply. Please let us know if you require any adjustments to the application process to enable you to apply and participate.

Sound like you?

Email your covering letter and CV to careers@campaignagent.com.au today! 

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
  
  
• Which of the following statements best describes your right to work in Australia?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?
  
  
• How many years' experience do you have as a collections officer?
  
  
• Do you have credit collections experience?