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Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.  

Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. 

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture  

Check out all of our products at: http://www.microsoft.com

Responsibilities

We are looking for a highly motivated and passionate Infrastructure Cloud Solution Architect (CSA) focusing on Azure Infrastructure Innovation to join the Customer Success Unit within the ANZ Subsidiary. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. 

As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft ANZ customer base. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. You will drive technical intensity of developers and create communities within customers. And you will collaborate with Product engineering to share feedback into the development of Microsoft products and help develop Azure platforms. 

Key responsibilities include:  

Understand customers' overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions (Windows and Linux IaaS, SAP, VMware, BCDR, Security, Management, Storage, Networking, OSS, HPC, containers and Infra as a code technologies). 

Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework (CAF). Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate

Collaborate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform. 

Ensure all solutions leverage the design and operations guidance according to the Well-Architected framework across all pillars, including performance efficiency, security, operational excellence, reliability, and cost optimization

Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment.  Outcome is consensus on solution design and next steps toward production. Use CAF Landing Zones to rapidly prototype and deliver proof-of-concepts that accelerate production deployment

Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates 

Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers

Troubleshoot technical issues to prove the value of implementation of Azure technologies

Assess the customer knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners · Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community · Be an Azure Platform evangelist with customers, partners and external communities. 

Build and grow developer communities by driving activities including OpenHacks, Workshops.

Qualifications

Professional 

Professional Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of Cloud and/or hybrid computing environments Required 

Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects. Required 

Problem Solving. Ability to solve customer problems through cloud technologies Required 

Collaboration and Communication. Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, Administrators and Developers) Required 

Technical 

Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management Required 

Experience with management of cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, VMware, BCDR, Security, Management, Storage, Networking, OSS, containers, HPC, and Infra as a code technologies, Oracle databases) Required

Experience with Identity/Security (Azure): Identity, Security Architecture, Security Management and Network Security Required

Experience and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premise workloads to the cloud and Oracle databases from anywhere) Required 

Experience with scalable architectures using Azure App Service, API management, serverless technologies, container orchestration (e.g. Kubernetes, Cloud Foundry etc.), API management, microservice frameworks, SDKs etc. Preferred

Enterprise-scale technical experience with cloud native app hosting through software design, development,

Deployment and app refactoring/migrations Preferred 

Software development practices like DevOps and CI/CD tool chains (i.e. Jenkins, Spinnaker, Azure DevOps, GitHub, Visual Studio). Preferred 

Competitive Landscape. Knowledge of cloud development platforms preferred. Preferred 

Web application server technologies, cloud application design, software architecture and practices; (design/development/deployment, Agile, SCRUM, ALM) Preferred 

Partners. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs Preferred 

Education 

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred 

Certification in one of the following technologies preferred: Cloud Infrastructure, Data Analytics, Networking, Security, cloud-native application architecture (i.e. containers, microservices, API management), modern software development techniques like DevOps and CI/CD tool chains (i.e. Jenkins, Spinnaker, Azure developer services, GitHub) and container orchestration systems (i.e. Docker, Kubernetes, Cloud Foundry, Azure Kubernetes Service, GitHub) 

Certification in one or more of the following programming languages preferred: C++, C#, Java, Node.js, Python 

Experiences 

Prior work experience in a Consulting/Architecture position within a software and/or services company such as Amazon, VMware, Google, IBM, Oracle Preferred  

Required/Minimum Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND strong experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND strong experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

OR equivalent experience.