About us

Crown Property Services is a privately-owned, Melbourne based commercial property company, servicing medium to large businesses Australia wide. 

We are not only recognised for our ability to provide specialised solutions for the toughest cleaning challenges, but also for our friendly and professional staff, who are committed to providing quality customer service to our valued clients.

About the opportunity

We're seeking an experienced, highly motivated Client Support Coordinator who can deliver a superior level of account administration and client management.

You will report directly to the Managing Director and will work in conjunction with the wider team both internally and in the field.

You'll also be responsible for; 

• Continually meeting customer service KPI's by ensuring emails, calls and work orders are attended to promptly and effectively
• Processing client work orders and invoices
• Monitoring client work orders, contractor PO’s and completion reports
• Liaising with internal departments, operations and service teams
• Running regular reports on staff and service performance outcomes
• Coordinating work schedules and staff rosters
   

What's on offer

• Supportive working environment
• Potential to attend networking or educational events
• Opportunity to go on site visits and see the cleaners in action
• Ongoing training and development
• Convenient location on St Kilda Road with transport right at your doorstep
   

About you

The ideal candidate will have:

• Minimum 2 years account administration experience
• Previous background in the services sector (ideal)
• Ability to manage client accounts and coordinate job requests
• Experience managing the CRM and other key systems
• Ability to simplify a solution to complex problems
• A commitment to learning and developing their skills
• Proficiency in company applications, social media and online tools
• Advanced user knowledge of Microsoft Excel
• Understanding and use of G-Suite system
   

To Apply:

If you are looking for a rewarding role, in a growing commercial cleaning business, click on the â€˜Apply’ button and send through your CV and a cover letter.

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
  
  
• Do you have experience in administration?
  
  
• Which of the following Microsoft Office products are you experienced with?
  
  
• Which of the following statements best describes your right to work in Australia?