Job Description

What is the opportunity?

Looking to enhance your customer service, communication and financial services experience? Look no further.

As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Wires and Cash Management products. Not only will you be positively impacting clients and coworkers through your support and guidance but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast paced environment and are interested in joining one of Canada’s top employers then this role is for you!

What will you do?

• Responsible for providing 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management applications
• Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
• Escalate complex and/or unresolved issues to the appropriate next level of escalations
• Document all activities to ensure that the client’s history is accurate for the purposes of escalations and trending
• Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Responsible for ongoing personal development and information sharing

What do you need to succeed?

Must-have

• Excellent communication skills - reading, writing, and speaking
• Customer Service experience in a banking or call center environment 
• Strong knowledge of various computer applications combined with the ability to learn new complex systems
• Analytical thinker with a knack for problem solving

What’s in it for you? 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities 
• Opportunities to building close relationships with clients