Forget everything you know and expect about working in an office-based customer service team. This is a customer service environment where you’re encouraged to use your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients.

Join a team of Client Services Co-ordinator’s in a workplace where you can thrive while providing support to our New Zealand customers and clients at APM Workcare. Support our New Zealand health professionals, clinicians and key stakeholders to deliver rehabilitation services nationwide for a range of clients from all walks of life to achieve great client outcomes.

Working as part of this team you’ll:

• Schedule appointments nationwide across multiple contracts using cutting edge technology.
• Co-ordinate referrals for health assessments and rehabilitation services from our customers and liaise with our clinical teams.
• Respond and proactively manage general queries from customers, clients and other APM team members.

• Prioritise a consistent flow of communication across several forums including email and phone.
• Use empathy and communication skills to be of calm, helpful service to people in their time of need

Your weekends, are yours

This is a full-time role, working across a rotating roster from Monday to Friday in South Melbourne, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs

What we’re looking for

Contact centre experience is not required.  In fact, we find that experience in other types of work like retail, sales, hospitality, and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should bring

• Passion for delivering high standards of customer service
• Attention to detail and computer literate
• Competent in administrative tasks
• Ability to work in at pace, manage your time well and think outside-the box

Be reward for your success

By Joining a Global human services organisation that has a growth mindset, you will have access to:

• Ability to purchase additional leave
• Flexible working arrangements and working from home options  
• Salary sacrificing
• Discounted health insurance benefits
• Novated car leasing
• Commitment and support to your individualised personal development
• Employee Assistance Program, support when you need it