• Permanent Part time
• Botany Clinic
• Opportunity to make a difference to peoples lives

WHO IS AUDIKA

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In New Zealand, Audika has 30 clinics who provide hearing services to our valued clients.  We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

The Role:

As a brand ambassador for Audika, this is a pivotal role within a hearing clinic, where you will work closely with our valued clients to provide them with the best possible service.

Generally, you will be comfortably working as part of a small clinic team and on occasions autonomously. Rostered 3 full days across Monday - Friday 8.30am - 5pm

Responsibilities:

• Provide face-to-face and phone-based customer care, hearing screening checks and minor hearing aid maintenance (training provided)
• Clinics diary and Inbox Management
• Provide administrative support for day-to-day clinic operations (ordering, filing, mail and payment management)
• Participate in local area marketing events to promote hearing services.

You will be successful in this role if you have:

• Strong interpersonal communication skills and empathy to customers
• Computer literacy skills
• Experience using POS systems an advantage
• Good and solid skills in written communication
• Organised, punctual, detail orientated with well-developed problem-solving skills
• Previous experience in a customer service/care providing environment would be advantageous.

What’s in it for you:

• Permanent, full-time, flexible working arrangements are available
• Be part of a fast-growing global business that offers best in class hearing care
• Supportive hearing care team
• Professional development
• Regular team meetings
• ‘MyRewards program – a program that offers discounts to more than 200 retailers and services across New Zealand
• Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts