At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Company name: Bell Canada 

Job location address: 600 Jean-Talon, Montreal (QC) and or 100 Dundas-Talbot, London (ON) and/or229 Vickers St, Thunder Bay (ON) or 160 Elgin st., Ottawa (ON) and/or 76 Adelaide St., Toronto ON)

Job status: Regular Part-Time

Name and description of the hiring department:

The Resolution Representative responds to calls from clients entitled to a VIP service, such as high-valued customers that require technical support with their Bell Residential services. Responsible to interpret the nature of the customer’s technical problem and help resolve the issues over the phone through various technical troubleshooting steps. The Resolution Representative is also responsible to enhance the customer experience by advocating for products and services that would improve service performance for the customer. Quality of service as well as efficient resolution are key to this important role. 

Job Duties / Accountabilities:

Respond to client requests/inquiries and ensure complete resolution of customer issues in a queue environment

Navigate computer systems to track calls, gather information and effectively resolve customer issues in the shortest possible time

Provide a great experience and build loyalty with every customer, every day

Collaborate with other team members to resolve customer issues via email, memos, etc.

Identify specific coaching and training opportunities

Essential Qualifications / Competencies:

You can easily express yourself in English and you understand French 

You’re knowledgeable about new technology and ready to explain it to anyone, from an expert to a novice

You have Experience in Customer Services or in technical environment: definite asset 

High school diploma

Preferred Qualifications / Competencies:

French

you love challenges and find innovative solutions

You thrive in a fast-paced environment 

for you, multi-tasking is not stressful but rather exciting

Passionate about being an advocate for the customer and willing to go the extra mile

Working Condition:

Working remotely

Hours of operation are: 7:00AM – 11:30PM 7 days a week with rotating weekends – required to work every other weekend 

The role will be an evening schedule (4-11pm)

You need to be available 37.5 hours per week every week 

Call center environment

Salary scale starts at 21$/h with automatic increase 1 to 2 times a year every year

We recognize your hard work through incentives, rewards, and employee discounts on services

Full and generous benefits package

Yearly Bonus

Online and in-class training to develop your skills, along with opportunities for career growth 

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Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Union 

Job Status: Regular - Part time 

Job Location: Canada : Ontario : Ottawa || Canada : Ontario : London || Canada : Ontario : Thunder Bay || Canada : Ontario : Toronto || Canada : Quebec : Montreal 

Flexible work profile: Remote

Application Deadline: 04/10/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.