The Client Executive is responsible for the retention, growth, and management of key BBM clients’ existing revenue base.

Accountabilities:

• Attain revenue and new agreement objectives
• Manage existing base of customers and generate growth (upsell) by positioning new solutions helping them reaching their business objectives
• Winback and acquire new customers in cross-selling mode of wireless and wireline services
• Develop a sales strategy based on BBM product strategy, your revenue objectives, and the client’s business objectives
• Identify and qualify opportunities for revenue growth and recurring revenues in different lines of business: Wireline and Wireless connectivity, Managed services, Professional services and Infrastructure services
• Drive customer account plan development based on client business development objectives and Marketing strategy
• Build and manage relationships at all levels (CIO, CFO, Director of IT, etc.) within the customer to position and promote Bell solutions.
• Develop and deliver client proposals and presentations and lead RFP responses
• Develop strategies and tactics based on Bell competitive advantages and profitability
• Prepare and deliver official group presentations to different hierarchical levels at the client
• Prepare business cases and provide financial analysis to clients outlining technical aspects of proposed solution offering unique value and improve profitability and ROI for client
• Obtain required approval (Technical solution, pricing, contract) in preparation for a final presentation to customers
• Engage solution specialists to assist with new opportunities and ensure their full support to meet required deliverables
• Mobilize all the required internal resources to meet client needs by providing expert advice on concepts, products and services
• Assist clients in planning their information and communications technology (ICT) and systems integration strategies and tactics
• Act as the authority for all customer network solutions and be the main point of contact for the customer
• Defend the interests of the client within Bell to ensure the alignment of support and development activities with its business requirements
• Act as a facilitator with various internal groups at Bell: Support, invoicing, after sales support, delivery
• Ensure continuous update of sales opportunities in the Bell CRM tool in order to provide an up-to-date status of the evolution of the opportunities in the sales cycle and ensure financial forecasts accuracy of the of the sales territory
• Keep up with industry news and provide insight into leadership and clients on emerging trends, competitive threats, and opportunities to deliver greater value. 

Critical Qualifications/Competencies:

• University/Postgraduate degree preferred
• 5+ years experience managing large complex accounts in Telecommunications or ICT industry 
• Demonstrated business development to acquire new opportunities and leadership and experience influencing key decision-makers
• Adaptability and flexibility
• Recognized ability to understand and influence team dynamics, and in-depth knowledge of business issues
• Results-oriented with a strong dedication to attaining sales targets
• Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.  

Assets for this position:

• Positive attitude, dedication and commitment - ready to go above and beyond the requirements
• Desire to constantly learn and develop technical skills
• Ability to adapt to change in a fast-paced work environment
• Ability to work effectively in a team, with internal and external partners
• Creative and innovative mind when it comes to problem solving
• Sense of leadership

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Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.