At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love. If you’re excited about transforming the way people connect, our Network team is the right place for you.  
 Bell Mobility has been selected by the government of Ontario to modernize the province’s Public Safety Radio Network. Bell will provide state-of-the-art radio communications equipment to almost 40,000 frontline and emergency responders including Ontario Provincial Police, paramedics and hospital, highway, parks and correctional workers. 

The Client Care Representative is responsible for being on the front lines and directly resolving issues from our Bell Mobility Radio Clients. Patience, devotion and a strong talent for negotiation, verbal communication as well as very good listening skills and a strong willpower to make a difference. The candidate needs to offer a superior quality of service while using the tools available to him/her in a continuously changing environment. 

Roles and Responsibilities:

• Responsible for responding to customer requests in a prompt, accurate, and professional manner
• Develop and maintain good client relationships while ensuring confidentiality
• Work with both internal and external teams to ensure the customer’s needs are met
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Complete service orders
• Process invoices and complete billing

 Critical Qualifications/Competencies:

• As required to meet customer’s needs, a background security check is required
• Have a minimum of 3 years’ experience in customer service
• Bilingualism in French/English
• Detail oriented
• Able to prioritize and multi-task at a high level
• Able to solve problems analytically
• Ability to adapt to change, in a competitive environment where priorities change frequently
• Self-motivated, self-governing, and accountable
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Working Conditions:

• Flexible schedules with alternating shifts 24/7 to meet the needs of customers and the business
• Address: 4180 Jean-Talon, Montréal, Québec or 5115 Creekbank, Mississauga, Ontario or 1423 Star Top Rd, Ottawa, Ontario