Summary

Key Accountabilities

• Support the Team / Store Manager in developing the team through mentoring as well as the integration of new comers

• Assist Management in daily operations: floor management

• Act as the key holder and a role-model to client advisors in the absence of the Managers

• Serve customers accordingly, with Gucci selling ceremony

• Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage

• Guarantee cross and up-selling for all product categories

• Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products

• Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease

• Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones

• Ensure the achievement of individual and Store goals, enhancing and developing the business

• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

• Contribute to manage the visual display of the products in accordance with Gucci visual standards

• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures

• Ensure the products replenishment and physical inventory of merchandise

• Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

• Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to Wear

• Proven ability to drive and exceed individual and team result

• Deep passion for luxury fashion trends

• Excellent commercial awareness

• High flexibility and ability to adapt to different customers

• Team-player mentality

• Strong communication skills with the knowledge and ability to build and maintain a client book

• Ability to work in a fast moving and dynamic environment

• Extensive Luxury product knowledge

• Fluent in English and preferably a second language

Job Description

Key Accountabilities

• Support the Team / Store Manager in developing the team through mentoring as well as the integration of new comers
• Assist Management in daily operations: floor management
• Act as the key holder and a role-model to client advisors in the absence of the Managers
• Serve customers accordingly, with Gucci selling ceremony
• Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
• Guarantee cross and up-selling for all product categories
• Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
• Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
• Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
• Ensure the achievement of individual and Store goals, enhancing and developing the business
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
• Contribute to manage the visual display of the products in accordance with Gucci visual standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
• Ensure the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

• Proven experience in a similar role within fashion retail companies ideally with a strong background in Ready to Wear
• Proven ability to drive and exceed individual and team result
• Deep passion for luxury fashion trends
• Excellent commercial awareness
• High flexibility and ability to adapt to different customers
• Team-player mentality
• Strong communication skills with the knowledge and ability to build and maintain a client book
• Ability to work in a fast moving and dynamic environment
• Extensive Luxury product knowledge
• Fluent in English and preferably a second language