At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

We are currently looking for a qualified Change Enablement Manager who will be responsible to ensure that Change Management process is followed. The primary objective is to enable beneficial changes to be made, with minimum disruption to a customer’s services.

As a Change Enablement Manager you will have full visibility of all the changes and ensure any risks are highlighted, addressed or proactively communicated to the leadership team.

As Bell Business Markets transforms how we service our customer, you must be able to adapt to fast-paced and changing working environment.

Job Duties/Accountabilities: 

The successful candidate will be accountable for the following: 

Ensure all changes follow the defined change management process.

Educate and advocate the change management process to internal and external parties.

Provide quality customer service, answering customer enquiries and effectively handling any escalations.

Maintain strong working relationships with all the operational departments within the Change Management Process.

Point of escalations for changes at risk.

Drive the resolution of roadblocks by engaging appropriate teams required to solve problems in a timely manner. This includes escalating to various levels of management.

Create, maintain and communicate data required to track all changes.

Build and maintain daily and weekly reports.

Critical Qualifications/Competencies:

Working knowledge of ITIL Change Management process

ITIL 4 Certification or in the process of completing

At least 3 years previous experience as a Change Manager

Experience dealing with external customers, managing communications and facilitating meetings/conference calls

Proficiency with Microsoft Office tools (Word, Excel & PowerPoint)

Strong communications skills and ability to influence and engage cross-functional teams

Strong organizational and prioritization skills

Preferred Qualifications/Competencies

Knowledgeable of network technologies and services (e.g IP, IPVPN, broadband)

Working knowledge in MicroStrategy and programming languages

Government Security Clearance eligible

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga 

Flexible work profile: Mobile

Application Deadline: 03/22/2022

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.