Job Description

WHAT IS THE OPPORTUNITY?

Administer change management requirements for various applications. Working with developers, project managers and product owners, the candidate will be an integral part to each application. ServiceNow will be used as the platform to track development and production changes. As part of a DevOps team, the candidate will investigate deployment, build and environments tickets through Jira. they will also be responsible for maintaining CI/CD pipelines.

WHAT WILL YOU DO?

• Create change records in ServiceNow

• Develop implementation plans for select applications

• Investigate issues with deployment, build and environment queues

• Manage program distribution request queue for deployment activities

• Complete Urban Code Deployment requests

• Execute SQL scripts to update application configurations

• Ensure all environments and Urban Code Deploy agents are operational

• Collaborate in a diverse agile environment, sharing information, knowledge, and ideas with cross functional teams and partners

• Provide on-call after hours support to assist business partners in troubleshooting deployments and pipelines

WHAT DO YOU NEED TO SUCCEED?

MUST HAVE:

• Bachelor’s degree in Computer Science or Information Technology or equivalent practical experience

• Ability to pick up new tools, software, languages, and concepts quickly

• Markup/Scripting languages like HTML, Python, Groovy, Powershell, Typescript and Unix

• Great communication and organizational skills to help coordinate between different teams

• Multitask between various objectives

NICE-TO-HAVE:

• Experience creating change records in ServiceNow

• Understanding of CI/CD applications like Jenkins

• Experience with monitoring/alerting tools (Dynatrace, Splunk)

• Practical knowledge of Urban Code Deploy

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, fair compensation, commissions, and stock where applicable

• Leaders who help your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.