Description

Position purpose

This role will assist with Domestic / Small Office cleaning.  

Main tasks

Core objectives include:

• Day to day cleaning
• Must be physically able to work within a manual handling environment.
• Client liaison and relationship building
• Positive and friendly customer focus
• Proactive and an eye for detail
• Committed and reliable
• Provide prompt, courteous, efficient services to all clients of the franchise business.
• In dealing with all clients and the public adhere to the highest standard of honesty and integrity, fair dealing and ethical conduct.
• Strong commitment to workplace health and safety
• Maintain professionalism at all times while wearing the Housework Heroes uniform
• Wear the Housework Heroes uniform while preforming the cleaning duties.
• Maintain confidentiality of Housework Heroes clients
• Hold and maintain a current Police Clearance Certificate and must immediately provide proof of compliance upon request.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Other Duties

• Fulfil other duties as required by management and other department personnel as requested/required.

Required qualities

• Ability to work under pressure.
• Ability to work in a fast-paced environment.
• Effective time management skills
• Maintain the Housework Heroes culture of communication at all levels, sharing of information and ideas.

Desired competencies

• Initiative
• Tenacity
• Positive approach to change
• Desire to learn new skills.

Person Specification

Skills & competencies

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.    
• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

• Teamwork: willingness to assist and support others as required and get on with team members.

• Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

Personal attributes

• Confident manner (essential)
• Desire to grow with the business (desired)