About the role

As a Case Manager you will support New Zealanders into employment, training and development opportunities and enable access to social housing and financial support. 

Our services range from emergency housing, to food grants through to job search. You will begin your career assisting our clients to use our online services and working with them over the phone to manage some appointments. You will then have the opportunity to manage a caseload of clients and be available to provide them with all the tools and support they need towards independence. Some Case Managers also facilitate seminars for groups of 15-20 people. 

 What skills do I need to be a Case Manager?

You need to be able to have great time-management skills and make good decisions. Strong relationship and negotiation skills are desired and the ability to motivate and empower others to overcome barriers in a non-judgmental way. You need to also be comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges. You need to have strong facilitation, planning and organisational skills.

 What are the benefits of being a Case Manager?

The most significant benefit is being able to help people. It is an amazing feeling when you help someone get sorted financially; into work or ensuring support is there for someone who isn't able to work. 

We offer

• Induction and on-going training
• Supportive team environment
• Regular coaching and development opportunities