We’re looking for an exceptional leader and cross-team collaborator to partner with stakeholders to optimize global industry solutions sales & delivery.  Primarily centered on the objective of meeting and exceeding our revenue and scorecard targets for commercial cloud revenue and delivery value, this role includes holistically owning the Retail/CG Service Line strategy.  This entails developing priority solution offerings coupled with executable go-to-market design, coverage, capacity, and success metrics.

As the Retail/CG Service Line Strategy Lead, you’ll partner closely with stakeholders including senior leaders in the Product Group, Business Group (BG), Industry Solutions Group, Customer Success, Finance, as well as Field/EOU teams to shape & execute against our defined approach to Retail/CG and co-innovating with customers.

Responsibilities

•    Strategy Development & Evolution:  Leverage Microsoft platform and competitive industry knowledge to partner with Engineering, Product Marketing, Industry Solutions and Partner teams to create a multi-year strategic roadmap of Retail Service Line strategy and high value sales motions and customer offerings
•    Drive Service Line Execution Model:  Own and land Service Line design, including blueprints, compensation/incentives, performance metrics and targets, and Service Line readiness curriculum/collateral
•    Lead Change Management Efforts: Develop strategies and landing models to effectively scale existing and introduce new sales and delivery concepts across prioritized/targeted Customer and Partner communities
•    Control and Monitor Results: Analyze Service Line business outcomes and customer feedback to drive continuous improvement to drive sustainable revenue and consumption growth
•    Closed Feedback Loop:  Facilitation and delivery of closed feedback loop with key executive sponsors and cross-organizational partners including Engineering, Product Marketing, and Industry Solutions
•    Field Connection & Immersion: Establish field relationships and ongoing engagement to formalize connection channels, listening systems, escalation management, and field council
•    Landing & Readiness:  Ensure successful rollout across the world to help land Service Line initiatives, GTMs, and readiness plans.  Includes as appropriate engagement in virtual training, Executive meetings, field and partner readiness events, etc.
•    Best Practice Sharing:  Partner with internal stakeholders and business sponsors to maximize synergy across the Industry Solutions org via knowledge transfer and best practices sharing.

Qualifications

Required/Minimum Qualifications
•    Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 6+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
o    OR Master's Degree in Engineering, Information Technology, Business, or related field AND 4+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
o    OR equivalent experience.

Additional or Preferred Qualifications
•    Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
o    OR Master's Degree in Engineering, Information Technology, Business, or related field AND 10+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
o    OR equivalent experience.
•    5+ years relevant work experience within customer industry.
•    Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
•    Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. 
•    Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.