Dunedin

• Help the Southern district stay safe from COVID-19
• Keep our hospitals functioning by helping our staff and the public with up to date information
• Fixed-term role through to August 2022

COVID-19 is the most significant public health issue of our time, and will affect all aspects of our health services. As a Call Centre Administration Officer at the Southern District Health Board, you'll help keep our staff informed and prepared to manage the risks of COVID 19.

About the team

You'll be working to support our Emergency Operations Centre (EOC) by answering COVID related queries from staff and providing guidance based on Ministry of Health and SDHB guidelines and policies. Reporting to the Service Improvement Manager, you will be supported to ensure our staff are able to access the information they need to manage their own health and queries about operational hospital services when we have community spread of COVID. This is to support the continued running hospital health services efficiently.

About the role

As Call Centre Administration Officer - COVID-19, you will be responsible for providing trusted advice and guidance to our staff. We are accepting full or part-time applications to work between 8am-5pm, five days a week. However, due to the constant evolution of the situation, you may be asked to work evenings and weekends in the future.

The main focus areas of your role will be (but are not limited to) the following:

• Provide guidance to staff about self-isolation, coming to work and COVID testing expectations
• Support staff to find information about hospital operations related to COVID
• Building positive working relationships with the EOC team and wider organisation
• Know where to find and stay up to date with relevant MOH and internal guidelines and policy

About you

We are looking for a positive, pro-active and motivated individual to step into this crucial role.

You will ideally bring the following skills and experience with you:

• Excellent customer service experience
• Strong verbal communication skills
• Ability to effectively build relationships with people at all levels across the organisation
• Flexibility to cope with fluctuating work demands
• Computer literate and experience with MS Office

If you think you have the skills we need and are looking for an opportunity to support our continued COVID-19 response efforts, we would love to hear from you!

About Southern DHB

Southern DHB has the largest regional coverage of all the New Zealand health boards, providing services to over 320,000 people. We take pride in the services we provide and our aim is to improve, promote and protect the health of our population. Our customers - patients, staff and communities - are at the heart of everything we do, and projects from reshaping primary and community care to the building the new Dunedin Hospital all aim to improve the care we provide.

view position description

Closing date: Sunday, 6 March 2022.

Due to the fast paced nature of the DHB, our vacancy close dates may be subject to change. Don't delay, make sure you apply as soon as possible.

Do you currently work for Southern DHB?If so, please apply for this role via our internal careers site, found here: Pulse > Applications > Corporate > SuccessFactors

For further information please contact Tara Hobbs, Recruitment Advisor - tara.hobbs@southerndhb.govt.nz

Pre-employment checks

In the interests of protecting our people and our patients, all appointments will be subject to the following:

• Occupational health assessment
• Police vetting / Ministry of Justice safety checks
• Serious misconduct checks (previous Public Service departments and statutory Crown entities only)

Covid vaccination requirements

Following the update to COVID-19 Public Health Response (Vaccinations) Order 2021, to be employed with Southern DHB you will be required to be fully vaccinated and have received a booster vaccine against COVID-19. You will need to provide proof of this to Occupational Health staff.

To apply

We only accept online applications. Please apply via our website: https://careers.southernhealth.nz/job/Call-Centre-Administration-Officer-COVID-19/773464410/