We support and encourage growth, providing our teams with new opportunities and exciting projects. We offer a supportive, flexible environment and working conditions that encourages employees to expand their skills and capabilities with a range of opportunities for personal and professional development. Just some of the additional benefits to consider are:

• Work life balance and flexibility
• Salary packaging
• Attractive leave entitlements
• Corporate discounts for you and your family members
• Access to EAP (Employee Assistance Program) for you and your family members
• Being a part of the APM group of businesses opens a world of opportunity

About the role: 

The Business Support Officer works closely with the National Operations Manager and broader team to provide timely and efficient administrative and logistical support to external stakeholders, and Communicorp’s operations. The role plays a critical part to ensure the success of workplace mental health initiatives delivered by our consultants. This is a full time 12-month contract (with a possible extension).

• Oversee, coordinate and manage staff schedules and meetings
• Liaise with external stakeholders to schedule delivery of workplace mental health services
• Assist project managers with data preparation and organisation using Survey Manager and Smartsheet (Excel)
• Manage and respond to client enquiries via phone and email
• Maintain stock levels of workshop materials and office supplies
• Data entry and preparation of post workshop evaluation reports in line with time-frames agreed to with the client
• Editing and formatting documents, workbooks and PowerPoint presentations
• Collection and distribution of incoming and outgoing mail
• Reception - Telephone reception (including staff messages), maintaining meeting rooms and training rooms
• System Processing - data entry which includes scanning, uploading and emailing documents; Generating customer statistics and reports as required by the business
• Customer - Assist with customer tasking in CRM and CRM entries; connect customer calls to all staff; assist Communicorp team to respond to common service requests.
• Finance / Account management: Invoicing and reconciliations
• Other ad hoc administrative duties as directed

About You:

• Minimum 3 years’ experience in a similar role
• High level of attention to detail and accuracy
• Highly organised and take both initiative and direction
• Sense of urgency and able to work methodically in a fast-paced environment
• Flexible, resilient and able to juggle competing priorities
• Competent using multiple operational systems simultaneously
• Intermediate to Advanced ability with Word, PowerPoint and Excel
• Team player
• Willingness to learn new things and develop existing capabilities
• Ability to work from home when required (reliable internet connection required)