Company description:

Department of Communities and Justice

Job description:

Business Support Assistant – Programs Team

Grade 1/2

Ongoing and Temporary positions available.

Department of Communities and Justice

Western Sydney Nepean Blue Mountains (WSNBM) – Housing Services

Are you looking for a challenging career opportunity where you can develop your Administration and Customer service skills while being a part of an organisation that really values its people and its community?

1 x Ongoing Fulltime Position Available

1 x Temporary Fulltime Position Available

Location: Parramatta – but must be prepared to work from all WSNBM district offices.

Talent pool to be developed

Industry leading training with ongoing career development and support

Generous leave entitlements including flex leave

Diverse and inclusive organisation

Clerk Grade 1/2: Salary range ($66,298 pa - $72,007) plus employer's contribution to superannuation and annual leave loading

In addition, we are looking to develop a talent pool for Business Support Assistant roles, which may become available in the next 18 months for both ongoing and temporary opportunities.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQA+, culturally and linguistically diverse people, carers and other diversity groups.

Agency overview

The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

About the role

The Programs Team support the delivery of a number of programs across Western Sydney Nepean Blue Mountains(WSNBM) and South West Sydney(SWS) District’s however it’s key focus is DCJ’s Headleasing Program.

DCJ utilises Headleasing to increase its supply of housing stock. This is done by leasing properties from the private rental market and then sub-leasing them to public housing tenants.

The Business Support Assistant position is an entry-level position where you will directly support the client service delivery team. The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.

Your day-to-day functions may include but are not limited to:

Action and respond to inspection requests, repair reports and rent queries received from agents/landlords

Communication with various teams across WSNBM and SWS Districts and other stakeholders including agents, landlords and the Land and Housing Corporation(LAHC)

Manage workflows and assist in administrative functions to support all program teams including Headleasing, Relocations, Access and the Specialist Subsidy Assessment Team (SSAT)

Responding to telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.

Shared mail inbox management

Processing financial transactions for invoicing/good receipts

Manage client information to ensure confidentiality, accuracy and integrity

Collating and distribution of incoming and outgoing correspondence

Does this sound like you? Click here to download the role description.

Essential requirements of the role

It is an essential requirement of the role that successful applicants have received both COVID-19 vaccinations.

Applying for the role

Simply click ‘apply’ to complete the application form with your details then:

Respond to all the pre-screening questions in your application;

Submit a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role

Submit an up-to-date resume (maximum of 5 pages)

Closing date: Thursday 10th February 2022 11:59pm

For role enquiries please contact: Julie Wehbe – mobile: 0411483334 or email: Julie.Wehbe@facs.nsw.gov.au

If you require an adjustment within the recruitment process, please contact 02 8671 8602 or via email at Amanda.nolan@facs.nsw.gov.au and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

If you experience technical difficulties when submitting your application, please contact our team on (02) 8671 8602

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

IMPORTANT

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Thank you for your interest in this role. We look forward to receiving your application.

Profile description:

Ongoing & Temporary positions available