A career as a and Business Services Representative Adviser at National Bank means participating in the transformation to have a direct impact on the client. In this role, you support all of the bank's entrepreneurial clients in their transactional needs, their MasterCard needs and in the use of our electronic solutions. In addition, being a representative also means maintaining a relationship of trust on the phone, ensuring customer satisfaction while offering high quality service.

Your role

• Support entrepreneurs in the use of Transactional Solutions, MasterCard and electronic solutions products
• Analyze and understand their needs in order to advise them towards the best solution and digital products
• Offering a distinctive customer experience to our commercial customers
• Comply with compliance and fraud prevention rules in force

Our call center is open Monday to Friday from 7:00 a.m. to 8:00 p.m.  You'll report to your team manager and join a dynamic team of more than 90 corporate employees at the bank's Customer Experience Center.

Your onboarding consists of virtual workplace training that allows you to experience and understand the call center environment and get to know your teammates. The training program is based on learning in action, you are accompanied by trainers, colleagues and your manager to familiarize yourself with your business, our products, and our technologies, in order to reach your full potential.

Required skills

• College Diploma (3 years studies) combined with 3 years of experience OR a bachelor’s degree.
• Customer Service Experience.
• Ability to identify business opportunities.
• Bilingualism (spoken/written) French and English.

Privileged skills

• Experience and knowledge of the reality of call centers.
• Have the desire to develop yourself.
• Be rigorous and respect your commitments.
• Ability to adapt to regular changes and have a team spirit.

Your advantages

As soon as you are hired, we offer you several advantages so that you can flourish. In addition to a competitive remuneration that starts at $25.34/h, we offer several flexible and advantageous benefits for you and your loved ones:

• Reimbursement of your studies
• Health and wellness program with many benefits
• Assurance collective flexible
• Defined Benefit Pension Plan
• Share acquisition plan
• Employee and Family Assistance Program
• Preferential banking
• Community Involvement Program
• Telemedicine
• Virtual Sleep Enhancement Clinic

These benefits are just a few of the many benefits available to you. In the context of the pandemic we are experiencing, several additional measures are also put in place to promote your health, safety and well-being