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The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG).  Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs.  To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel.   Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.

The Consumption Excellence Manager will lead the overall execution of various consumption motions for the Defense Business Unit all up. This person plays a pivotal role in accelerating consumption revenue, market share and strategic business outcomes by establishing and fostering collaborative partnerships within the business unit and with other Federal and Microsoft organizational leaders and stakeholders, role owners, and Finance partners.

Responsibilities

The primary responsibilities of the role include:

Be the DoD BU’s point of accountability for OU-level consumption activities and targets.

Drive the entire OU (ATU, STU, CSU, Services) to have effective consumption hygiene across systems.

Develop, guide and assist CSU leadership on strategy and best practices to drive consumption. Synthesize business strategies and present viable recommendations to the leadership team to address gaps and risks in achieving consumption goals.

Implement and manage effective consumption hygiene practices to create a high-quality portfolio of customer success engagements.

Ensure that all significant opportunities (including MACCs/CTCs) have defined success plans, and consumption outcomes are reflected in pipeline targets.

Ensure ECIF spend supports consumption plans for all significant opportunities and spend milestones are defined and attained.

Maintain the effectiveness OU rhythms to track consumption performance, identify blockers, identify best-practices and lessons learned.

Provide a robust set of consumption analytics and consumption trend reports to OU leadership.

KEY STAKEHOLDERS:

OU leaders: e.g. CSU, STU, ATU, Services GMs, OU RVP

CSU solution area leads: e.g. CSA M2/M1, CSAM M2/M1, CSM M2/M1

Segment and OU Sales Excellence Leaders

M&O Solution Area Business Groups: alignment to cross-cloud consumption initiatives

BSO: RoB and reporting activities

Cross-OU Consumption Excellence Leader community

KNOWLEDGE & EXPERIENCE:

Deep understanding of cloud consumption dynamics and consumption reporting

Experience of customer service process design and continuous improvement

Proven ability to orchestrate activities across multiple stakeholder teams and to lead through influence

Problem-solving ability, especially in gathering data to drive decision making under strict timelines and working through complex requirements.

Qualifications

QUALIFICATIONS:

• 5+ years of experience in customer-facing, Service delivery/Sales/Customer Success roles

• 5+ years program management

• Leadership through Influence; ability to drive alignment with cross functional teams to a common objective and define execution priorities against objectives.

• Ability to work on multiple projects simultaneously, manage ambiguity and drive for clarity.

• Advanced oral and written communication skills – both written and verbal.

• Advanced presentation skills.

• BA/BS or equivalent work experience.

US Citizenship: 

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Security Clearance.     

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification:

This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening:

Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Candidates selected for this position must comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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