National Bank Trust (NBT) consolidates and protects our clients' wealth and provides a smooth transition to ensure their peace of mind. We play a major role with our partners in helping to strengthen our business relationship with clients. This position reports to the Project and Strategy Manager and requires cross-sector collaboration within National Bank Trust. You will be asked to use your expertise in various projects for both institutional and personal services. NBT is undergoing a complete transformation, so this is your chance to join a dynamic team and contribute to the sector’s evolution with your ideas and initiatives. As a Business Process Advisor, you’ll have the opportunity to participate in a number of large-scale projects, work on a dynamic team and experience personal growth thanks to management practices that favour a good work/life balance.

Your main challenges

• Contribute to and/or take charge of the delivery of business initiatives
• Determine business needs, manage the impacts on operations and recommend the best possible solutions
• Manage priorities and ensure that the improvements/solutions delivered are profitable based on the business value
• Challenge existing business rules and work methods
• Manage stakeholders and align their different interests
• Proactively summarize results, issues, and risks for management
• Manage risks soundly on a daily basis

More specifically, you will:

• Align business process optimization with the organization’s strategic objectives and translate business needs into functional needs, document and explain them
• Identify optimization opportunities in the short and medium term based on industry best practices
• Recommend ways to improve performance and process optimization, and make the employee and client experience your main focus
• Positively influence and engage stakeholders by proactively briefing them on results, issues and risks
• Develop a detailed project plan to oversee and track progress
• Coordinate and supervise internal resources and third parties/suppliers to ensure project delivery
• Represent the team at sector meetings/workshops and ensure that information is transferred to all parties concerned
• Play a leadership role in process implementation, standardization and optimization projects

Requirements

• Bachelor’s degree in a related field plus 5 years of relevant experience OR master’s degree in a related field plus 3 years of relevant experience
• Experience in the banking and/or financial services industry, an asset 
• Experience in change management and initiative deployment
• Experience in project management/delivery of initiatives in Agile mode
• Experience in process reengineering and continuous improvement; Lean Six Sigma Black Belt, an asset
• Ability to work in a team and with internal clients
• Skilled in managing multiple priorities, results-oriented
• Sense of initiative and autonomy
• Bilingualism, spoken and written (English and French)

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.