Job no: 0044679 and 0052525
Work type: Multiple positions available - 1 fixed term available until 31st of December 2022, and 1 fixed term available until the 31st of August 2022
Location: Parkville
Division/Faculty: Chancellery
Department/School: Advancement
Salary: $75,011 - $86,158 (UOM 5)
Role & Superannuation rate: Professional - Full time - 17% super

Founded in 1853, the University of Melbourne is Australia’s #1 university and is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

About Advancement

The Advancement Office aims to facilitate the establishment and maintenance of mutually beneficial relationships between the University and its alumni, friends and benefactors. It is responsible for the management of programs relating to alumni and benefactors and provides services to and works collaboratively with faculties and other central administration areas.

Advancing Melbourne reflects the University’s commitment to its people, its place, and its partners. Our aspiration for 2030 is to be known as a world-leading and globally connected Australian university, with our students at the heart of everything we do. To find out more, please visit https://about.unimelb.edu.au/strategy/advancing-melbourne.

About the Role

The Business Operations Officer is a front-line position within the Advancement Operations shared services team of the Advancement Office. Advancement Operations strives to provide outstanding business services to drive forward the University’s philanthropic and stakeholder engagement strategies. 

In a typical week at work, you may:

• Coordinate and assist with the implementation of the OneCRM solution for Advancement as it ramps up across 2022, including supporting data clean-up, process design, user testing and user training.
• The incumbent will contribute to the implementation of the OneCRM project for the Advancement division.
• Administrative support to the Advancement Operations, Alumni & Donor Relations and Development teams:
  • Provision of data requests and mailing lists.
  • Creation and support of events using Advancement’s event management systems.
• Attend to all frontline enquiries in a timely manner, triage and escalate where appropriate.

About You

This position demands a strong commitment to providing high quality customer service to all clients whether they are University colleagues or external to the institution. The incumbent requires the ability to assess client needs quickly and accurately and act upon them appropriately.

Ideally, you will further have:

• Completion of a degree or advancement diploma, or an equivalent combination of relevant experience and education/training as per the current Enterprise Agreement classifications.
• Excellent interpersonal, verbal, written, and customer service skills to liaise with a wide range of stakeholders in a complex work environment.
• Demonstrated attention to detail and accuracy in all aspects of work.
• Sound organisational skills to be able to prioritise competing workloads and deadlines.
• Demonstrated ability to work successfully as part of a team and independently.

Benefits of Working with Us

In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements and generous personal, parental and cultural leave
• Competitive remuneration, 17% super, salary packaging and leave loading
• Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
• Discounts on a wide range of products and services including Myki cards and Qantas Club
• Career development opportunities and 25% off graduate courses for staff and their immediate families

To find out more, please visit https://about.unimelb.edu.au/careers/staff-benefits.

Be Yourself

At UoM, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages and culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

Join Us!

If you feel this role is right for you, please apply with your CV and cover letter outlining your interest and experience.  Please note that you are not required to provide responses against the selection criteria in the Position Description.

Should you require any reasonable adjustments with the recruitment process, please contact the Talent Acquisition team at hr-talent@unimelb.edu.au.

Position Description:  0044679 & 0052525 Business Operations Officer, PD.pdf

Applications close: 1 MAR 2022 11:55 PM AUS Eastern Daylight Time