Purpose of the Role

Provide a superior level of customer care and clear solutions to our Business customer queries.

Key Accountabilities

• To provide a superior level of quality service to our customers
• Demonstrate capability to put the customer first in every interaction
• Be driven by an instinctive motivation to deliver a top class performance in your role
• Comply with all internal and external regulatory requirements
• A positive outlook with an ability to adapt quickly in an fast paced, changing environment
• Working as part of a Team Supporting and our colleagues within the Branch and Business Banking Network with customer queries and escalations
• Dedicated to personal organisational and individual development of skills, knowledge and ability.

What is the opportunity

This is an opportunity for an enthusiastic and self-motivated individual to develop their skills and gain valuable customer service experience. The new role will have you working with one of Irelands leading banks in a fast paced, dynamic and diverse environment.

Essential Qualifications

n/a

Essential Skills & Experience

• Excellent communication Skills
• Demonstrated capability to put the customer first in every interaction
• Enthusiasm to adapt quickly in an fast paced, changing environment
• The required levels of competency are being achieved by you in line with role expectations

Desirable Qualifications, Skills & Experience

• Minimum APA

Key Competencies

• Customer Focused - Self
• Agile - Self
• Accountable - Self
• Champion Transformation - Self
• Manage Risk - Self