Our Claims Business Intelligence Team provides accurate data and accompanying insight to the Claims Operational areas and Claims Finance Business Partner Teams. The team is spread across Perth, Glasgow and Norwich and you can be based out of any one of those offices covered by our smart working policy which offers a blend of office and home working.

The role involves providing insight and challenge on claims performance in indemnity spend, operational expenses & customer experience.

Some of the key responsibilities are:

• Building relationships with the claims senior management team, claims operations and claims finance

• Understanding of data trends

• Explanation of observed trends

• Relationship management with claims; providing support

• Managing workload and engaging manager/fellow team members where appropriate

• Nurturing Aviva values

Skills & experience we'd like to see:

• Analytical mindset & highly numerate

• Data engineering & visualisation skills with good Excel skills

• Customer service and delivery focus

• Proactive supplier/customer and stakeholder management

• Excellent communication & prioritisation skills

• Implementing change based on analytical work

• Commercial experience along with experience of delivery focussed environment

• Experience in change delivery and strong problem-solving skills

What will you get for this role?

• A salary around £30,000 depending on location, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview!

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Daniela Krol a call on 0121 234 7660 or send an email to daniela.krol@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.