What is the opportunity?

Global Reconciliation Services (GRS) supports legal entities across RBC by executing reconciliation and back office finance processes. The team employs over 300 staff throughout offices in Canada, Trinidad and India. The objective of the Reconciliation Process Strategy team is to reimagine and redesign the work that we do within GRS, by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction, enhancing the capabilities of our team.

The Business Analyst is responsible for identifying process optimization opportunities and supporting process redesign, while improving the documentation of processes across GRS.

What will you do?

• Strives to improve reconciliation processes while ensuring work performed is verified and in conformance with Reconciliation standards, policies, procedures and in compliance with Statutory and Regulatory requirements.
• Participates in end-to-end process redesign, analysis, planning, documentation and implementation for assigned processes/tasks, leading the planning of assigned tasks and ensuring integration into overall initiative plan.
• Performs full analysis and execution components of process reviews (detailed data-based analysis, root cause identification, process mapping, gap analysis, recommendations, implementation, documentation, etc).
• Leverages automation (e.g. VBA) and/or works with our IT partners to streamline processes and eliminate non-value added activities.
• Seeks to contribute to an environment of continuous improvement by identifying, recommending and assisting implementation of business solutions that support the overall strategy of Global Reconciliation Services.
• Anticipates operational and tactical risks and issues and tracks to resolution using the appropriate methodology.
• Assesses ambiguous situations and provides clarity to team and stakeholders as required.
• Promotes innovative or improved methods to achieve targets and implements best practices.
• Provides superior client experience and strengthens relationships with business partners and vendors.
• Collaborates with colleagues across the organization as required.
• Raises, tracks and works to the resolution of issues/conflicts, removes barriers/resolves issues and escalates to others as appropriate.

What do you need to succeed?

Must have:

• University degree or equivalent experience (Business / Accounting preferred)
• Experience with process mapping and documentation
• Project management and planning skills
• Strong oral and written communication skills required
• Knowledge in General Ledger reconciliation processing

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same.  Reasonable accommodation is available where required by law.