At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.  

The Bell Residential Services Ordering & Delivery district is a fast paced and dynamic team within the Information Technology organization, which delivers projects to enable new product introductions, enhance customer/agent experience, reduce back office load, improve system performance, and drive revenue benefits for the consumer segment.  The team is made up of project managers, business analysts, technical primes, and business solution advisors (BSAs) accountable to plan and deliver projects in the BRS program.  We liaise with clients from four lines of business, manage supplier engagements, and interface with the end-to-end system teams.

The delivery team manages the software delivery life cycle from SRS through the various phases of analysis, design, development, testing, deploying and normalization, with a priority to deliver their release scope on time, on budget, and with uncompromised quality.   

Job Duties/Accountabilities:

Bell Canada – IS/IT is looking for a highly motivated and energetic Business Analysts (Systems) to work within the BRS Ordering and Delivery Team. The successful candidate will be responsible to gather and produce business requirements and provide an analysis on a variety of projects related to Bell Residential Services, and how the introduction of new and innovative solutions for delivering new products and services will impact the BRS IT domain.

The Business Analyst Systems will be expected to:

Work closely with clients to write Systems Requirements (including traceability matrix and CMO vs FMO mapping) based on approved Business Requirements

Effectively identify all areas of impact to BRS Ordering systems (including Home Phone, Internet, TV, Wireless)

Review and evaluates the vendor’s work deliverables (SDS), to ensure the System Requirements are met

Work with vendor(s) to elaborate on alternatives to satisfy the System Requirements

Identify requirements and/or solution gaps including writing CR’s and reviewing solution with stakeholders

Review vendor-proposed responses to requirements and/or solution gaps and ensure alignment or propose alternatives to meet requirements

Inputs to Risk Management, Change Management, Quality Assurance, and Deployment

Partners with PM to manage Risk management and Change Management

Provides input to the Test Plans and Deployment Plan

Reviews test cases with vendors and provides feedback and recommendations on any gaps in the test cases including negative testing, use case scenarios, etc., before signing off on test cases

SFT & Normalization Support to drive a zero project defect launch including defect triage and investigations to resolve issues during SFT

Partner with vendors/Business to prime and resolve defects and ensure alignment

Support releases including creating and executing sanity testing

Critical Qualifications/Competencies:

2-5 years of telecommunications experience in either a business analysis or technical capacity

Strong analytical, problem solving and organizational skills

Strong written and verbal communication skills; ability to listen, understand, and respond both appropriately and effectively

High aptitude for understanding information systems technology

Strong team player; ability to facilitate, negotiate and work within a multi-domain team environment

Flexible, ability to work in an environment where “change” is prevalent

Experience process mapping cross systems flows

High tolerance to ambiguity

Self-motivated and responsible

Good working knowledge of MS Word, Excel, PowerPoint, MS Office, MS Visio

Previous experience/knowledge of the Bell Residential Services

Fast learner

Preferred Qualifications /Competencies:

Experience in IT development lifecycle would be an asset.

Knowledge of Bell’s residential services products

Knowledge of any of the following Bell IT Systems will be an asset:

Tapestry, SIMPLe, MDM, Walled Garden

OrderMAX, OMF, WPC

eBCCS, Max+/ RT

DigiTek

Billing applications (Amdocs - Ensemble, Conso)

Working Conditions:

Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines

Fast paced, changing working environment, interfacing with a myriad of stakeholders

Available  to work occasional weekends and evenings to meet hard deadlines

#LI-MS1   

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal 

Flexible work profile: Mobile

Application Deadline: 02/16/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.