Reporting to the Senior Manager, the incumbent will have to contribute in several phases of the project delivery such as planning, design, conception and implementation with different level of involvement from project to project.

 Main accountabilities

• Represent BBM Customer Service on system and process improvement initiatives. This opening will specifically be for Procure-to-Pay program.
• Be responsible for gathering and documenting business and system requirements, current and proposed process mappings, and ensuring that the solutions resulting from the development effort will meet these requirements.
• Recommend changes to established methods; propose alternative and new solutions to improve operational efficiency.
• Liaise with SMEs to define solutions that meet users’ requirements and are technically appropriate.
• Ensure detailed documentation of business requirements.
• Define and document operational methods.
• The role also involves driving the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end-to-end testing. The Business Analyst may also execute test cases and directly ensures system integrity.
• Support Trainers and provide information to help build the training strategy.
• Deliver a change management strategy.
• Support users during project normalization.

 Skills/Competencies

• Undergraduate degree in Science, Technology, Engineering, Math or equivalent experience.
• 2+ years of experience as a Business Analyst/Process or Systems within IT or Business.
• Excellent knowledge of procure-to-pay processes & systems.
• Good knowledge of procure-to-pay platforms, SAP Ariba, Coupa, iValua.
• Knowledge of BBM billing & receivables ecosystem is an asset.
• Proficiency in Microsoft Office suites of tools.
• Highly self-motivated and self-directed with a strong attention to detail.
• Ability to prioritize, and accomplish multiple tasks, directly or indirectly related to deliverables, in a fast-paced atmosphere with minimal supervision