Internal Description

The Capacity Planning & Analytics (CP&A) team is a part of Consumer and Community Banking Finance and Operations. This team is tasked with delivering quantitatively driven solutions to support the core CP&A functions (demand forecasting, capacity planning, resource scheduling, and business analysis & support). The CP&A team supports Chase's call centers, back office, and ~5,000 retail branches.

Projects engaged by the Analytics Systems team can be complex, data intensive, and of a high level of difficulty, each having significant impact on the business. Typically these problems will be of an unstructured nature, whereby the employee will be expected to quickly assess and comprehend the situation then develop a practical problem solving strategy. You will be expected to analyze the topic in question, develop solution proposals and review the results and next steps with management for prioritization and delivery.

The Analytical Systems team is tasked with ensuring the day-to-day analytics and reporting activities are delivered quickly and to stakeholder satisfaction. Particular focus is paid to ad-hoc and executive questions surrounding:

• Scenario analyses in support of CAO, marketing, National Sales, site strategy, call center, etc. troubleshooting
• Exploratory data analysis for root-cause explanations to answer the pre/post "why" questions (e.g. why are call times 15% higher than our YoY counts)
• Non-operational but informational reporting / visualization and executive presentations

Qualifications

Educational Background

Bachelor's Degree with 6+ years or Master's+ with 4+ years of experience operating as an analytics professional (e.g. data scientist, statistician, or related professions) in a quantitative field: Statistics, Analytics, Data Science, Engineering, Operations Research, Economics, Mathematics, Machine Learning, Artificial Intelligence, Computer Science, Information Science, and related disciplines.

Technical Skills

• Hands on experience delivering descriptive statistics, inference, and visualizations to communicate with partners and stakeholders.
• Familiarity with basic data table operations (SQL, etc.)
• Excellent analytical skills with a track record in defining customer strategies through the use of data
• Experience with Python, Spark , SparkML, Teradata/ Oracle, Alteryx, and SAS
• Experience with Tableau or Qlik
• Demonstrated proficiency with Microsoft Office (Excel, PowerPoint).

Preferred Skills

• Advanced expertise with Time Series and Operations Research techniques.
• Proficiency in critical thinking and problem solving.
• Strong verbal and written communication skills.
• Experience in large scale data handling.
• Ability to guide and conduct research and drive valuable insights from data.
• Working experience or exposure of Agile, Understanding of Scrum model
• Experience in Cognos / Business Object

Responsibilities

• Partnering with onshore leaders to drive projects assigned to the team
• Contribute to data mining architectures, modeling standards, reporting, and data analysis methodologies.
• Exhibit thought leadership and demonstrate analytical thinking to drive insights from data
• Perform in depth analysis to resolve a business problem by employing the appropriate tools available in the enterprise.
• Identify new opportunities to bring new process improvements.
• Communicate data findings through engaging stories that are easy to understand
• Quickly assesses the big picture in complex situations and identify what is critical
• Routinely make decisions for best course of action and to drive business solutions.
• Support internal and external processes and workflows, suggest improvements based on data analysis and provide insights into the enterprise operations.
• Work with business domain experts to identify data relevant for analysis
• Provide and apply quality assurance best practices for data mining/analysis services.
• Develop new analytical methods and/or tools as required.
• Adhere to change control and testing processes for modifications to analytical models.
• Collaborate with unit managers, end users, development staff, and other stakeholders to integrate data mining results with existing systems.
• Extract reports/ data, analyze and provide recommendations for the project undertaken
• Respond to and resolve data mining performance issues. Monitor data mining system performance and implement efficiency improvements.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.