Purpose of the Role

You will provide professional, friendly and outstanding service to business and personal customers. You will be a visible presence in the branch, delivering a more personal customer experience.

Key Accountabilities

• Identifying Customers' present and future financial needs through undertaking quality Financial Needs Analysis and using appropriate sales processes and techniques.
• Proactive recognition and referral of new business and sales via Sales Excellence.
• Achieving sales and income across both the business and personal sectors. (Mortgages, Premier Wealth, PB, Resources etc).
• Providing product and service solutions to customers.
• Optimally handle credit risk profile of the portfolio, reviewing, analyzing and submitting high quality credit applications and engage the lending team to manage upward grade migration and minimise losses.
• Leading, mentoring and supporting other staff members.
• Growing customer satisfaction scores for segment and implementing service standards at local level
• Support the team to increase Bank's profile in local market place and actively participate in the Business Development Forum and other Business Development initiatives to achieve business growth and targets, playing a key role in SBR (Small Business Recruitment).
• Champion the Bank and endorse the 'Open for Business' message with customers, key influencers and external organisation
• Collaborate with colleagues to support sophisticated cases, set up community and enterprise initiatives and improve local relationships.
• Compliance with audit standards, quality standards and other group standards.
• As part of the team, taking ownership for overall county goals and objectives.

What is the opportunity

Working as part of a collaborative and diverse team you will have the opportunity to work closely with our business customers. This is an excellent position that will enable you to build your career with Bank of Ireland.

Essential Qualifications

• Educated to minimum of Bachelor's Degree level (Level 8 NFQ) or equivalent.
• Minimum Competency Code (MCC) applies to this role. To be considered for this role an individual must be an accredited individual prior to submitting an application. Minimum acceptable level of accreditation:
• QFA OR
• APA Loans
• APA Savings & Investments &
• APA Regulations

Essential Skills & Experience

• Strong Credit experience with ability to maintain high standards in lending and good track record in submitting high quality Credit Applications.
• Consistent Track Record in achieving sales and income through quality FNR's with evidence of strong dedication to the delivery of Sales Models.
• Strong Customer focus and shown commitment to improving Customer Experience and delivery of initiatives.
• Strong external focus with good understanding of local market strategy with the ability to identify new business opportunities.
• Ability to build relationships with key Customers/Influencers
• Capable of taking a Leadership role within the team.

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Accountable - Self
• Manage Risk - Self
• Agile - Self