What is the opportunity?

RBC Dominion Securities Branches located in Downtown Vancouver and Marine Gateway are looking for a Branch Technology Specialist to join their team. You will be training IA Teams face-to-face on various DS applications in an efficient and professional manner.

* Please note: this role requires travel between two DS Branches located in Vancouver.

What will you do?

• Book technology presentations and training sessions with DS Branches and IA Teams
• Provide support for all desktop PCs, laptops, telephone and printers for RBC Dominion Securities branches
• Provide administration, maintenance, optimization and technical support for end users
• Identify computer hardware, software and telecommunication malfunctions and take action to resolve issues
• Handles and investigates all tech related charges on the P&L/CRE reports
• Handles all onsite tech trades and JLL requests related to technology

What do you need to succeed?

Must-have

• Two years of experience at DS
• Troubleshooting and repair skills
• Knowledge of Windows Operating Systems, computer/printer networks, various DS applications
• Ability to work under pressure

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.