This position reports to a Regional Vice-President. 

In your role, you will be expected to: 

• Meet the branch's financial contribution target (based on the regional business plan) by presenting it to your team and identifying the expected behaviours and business development activities
• Provide personalized coaching to advisors, the customer service manager, and the business development support team to help them develop their skills and progress in their careers 
• Oversee the hiring, development and performance management of all members of your team 
• Motivate your team to ensure a superior client experience 
• Ensure that members of your team apply and adhere to the established rules of engagement regarding client segmentation, referrals, transactions, risk management, regulatory compliance and branch procedures 
• Act as a Branch Compliance Officer (BCO), overseeing all Mutual Fund Representatives (MFRs) assigned to the unit and ensuring that all transactions comply with suitability and compliance rules 
• Build lasting relationships with branch clients through various acquisition and retention activities 
• Optimize the quality of service offered to small businesses by assigning advisors based on the branch's market potential 
• Act as an ambassador for the Bank within the local community and build profitable relationships with primary business partners
• Identify the risks inherent to Personal and Commercial Banking sector activities
• Manage 10 employees
• Be responsible for 2 branches
• Be available 2 evenings 

Depending on your academic background and the position level, at least five to ten years of experience in: 

• Personnel management and coaching

• Business development and customer service

• Depending on your academic background and the position level, at least one to six years of experience in: 

• • Managing and coaching an advisory services/business development team 
  • Business development in the financial industry

• College diploma and four to six years of experience, depending on position level
• University certificate in a related field or National Bank University Program and three to six years of experience, depending on position level 
• Bachelor's degree in a related field and one to six years of experience, depending on position level
• Knowledge of financial products and services, an asset
• Bilingualism, spoken and written (English and French) an asset