As a Branch Manager, you'll be responsible for supporting and assisting your employees, applying the Bank's strategic vision, and ensuring the professional development of your team. You'll play a key role by ensuring the smooth functioning of your branch, listening to your employees and coaching them on a daily basis.

This position reports to a Regional Vice-President. 

What about the day-to-day activities of the position?

• Meet the branch's financial contribution target (based on the regional business plan) by presenting it to your team and identifying the expected behaviours and business development activities
• Provide personalized coaching to advisors, the customer service manager, and the business development support team to help them develop their skills and progress in their careers 
• Oversee the hiring, development and performance management of all members of your team 
• Motivate your team to ensure a superior client experience 
• Ensure that members of your team apply and adhere to the established rules of engagement regarding client segmentation, referrals, transactions, risk management, regulatory compliance and branch procedures 
• Act as a Branch Compliance Officer (BCO), overseeing all Mutual Fund Representatives (MFRs) assigned to the unit and ensuring that all transactions comply with suitability and compliance rules 
• Build lasting relationships with branch clients through various acquisition and retention activities 
• Optimize the quality of service offered to small businesses by assigning advisors based on the branch's market potential 
• Act as an ambassador for the Bank within the local community and build profitable relationships with primary business partners
• Manage 6 employees
• Identify the risks inherent to Personal and Commercial Banking sector activities

Depending on your academic background, between five to ten years of experience in:

• Business development and customer service
• Managing and coaching an advisory services/business development team 
• College diploma and eight to ten years of experience or University certificate in a related field and nine years of experience or Bachelor's degree in a related field and five to seven years of experience or Master's degree and 5 years experience
• Knowledge of financial products and services
• Bilingualism, spoken and written (English and French), an asset