Your role

• Welcome clients when they arrive and answer their questions
• Help clients use our banking applications and ABMs
• Listen to people's needs and resolve situations that may be complex
• Provide advice and offer made-to-measure transactional, investment, financing and protection solutions
• Demonstrate the ability to build lasting business relationships 
• Direct clients to your colleagues for their specialized needs
• Ensure adherence to compliance and risk management rules

The branch is open two nights a week and on Saturdays. A number of work schedules are possible and will vary depending on team availability. This position reports to the Branch Manager. Every day, you will work with a team of many experts specialized in investment, credit, mortgage financing and more.  

Our team values passionate people and bold ideas. We work together to ensure our clients can meet their objectives and our colleagues can do what they love. We rely on our colleagues to share knowledge and help each other. 

Required competencies:

• College diploma or equivalent
• Experience is customer service, inclusive attitude and respect for diversity
• Positive attitude and strong empathy for clients
• Mutual fund representative (MFR) licence – You must obtain this licence within three months of hiring with a full refund once you have successfully obtained it
• Ability to communicate effectively in French and English

Preferred competencies:

• Discipline, commitment to teamwork and interest in learning
• Interest in technology and skill at sharing knowledge
• Ability to adapt to various situations

After gaining relevant experience as a Branch Advisor, many options will be available to you. For example, you could get promoted or move to another region or branch. We offer many career opportunities and encourage internal mobility.

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You'll also have access to colleagues with a wide range of expertise, experiences and profiles to enrich all aspects of your development.

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience.  We value employees' ideas and use surveys and other programs to encourage feedback and ongoing communication.

Your Contribution

Do you want to contribute to our clients’ financial health and are you interested in being their trusted guide as you meet their needs? Then the position of Branch Advisor is for you! Your versatility and desire to learn will make a difference on the team where you’ll have the opportunity to develop in your position. With your team members, you’ll help the clientele in your market achieve their projects as you guide them through key moments in their lives.

·       Experience: Have relevant work experience in customer service and business development in client support

·       Training: Hold the Mutual Fund Representative (MFR)license or become certified within 3 months of hiring

·       Languages: Bilingual in French and English, depending on the region. The ability to speak another language is an asset. We believe in making the community more inclusive!

·       Work environment: Encourage team collaboration and a personalized approach for clients