We're looking for someone to assist the Boosted Producer with operating and managing Boosted.org.nz - Aotearoa's arts-specific crowdfunding platform.

Overview: Provide lead support for project campaigns and supporting artists. Support internal staff with data, intel and resources for them to execute successful crowdfunding campaigns, administration of the Boosted digital platform, and support improvements for the overall user experience for donors and creatives. Engage Boosted and new audiences through savvy communications support. 

 POSITION DETAILS:          

Reports to:

Boosted Producer

Arts Foundation General Manager

Brown Bread, Director

Works with:

Brown Bread Arts Foundation Team

Brown Bread Philanthropy and Partnerships team

Brown Bread Communications Team

Many external arts organisations and artists

 BOOSTED PROJECT SUPPORT 

Support The Boosted Producer with:

Support to all artists and creatives currently using (and considering using) the Boosted platform to maximise their experience and success

Ensure the complete project cycle is seamless and successful for creatives

Maintain a high project success rate, in accordance with the KPIs set between yourself and the Revenue and Relationships Manager at the beginning of your term

Help the Boosted Producer and Arts Foundation team run workshops, presentations, and meetings to help current artists and creatives and engage new artists

Develop your own presentation style for workshops

Contribute to, and support, the development of the Boosted workshop materials and online resources with new and evolving content

Manage the community and user feedback, and direct this to the appropriate channel

Develop strong relationships with artists and donors through the project cycle to grow and sustain the community

Assist arts projects, organisations, and individual artists to develop and design successful crowdfunding campaigns

Manage expectations and strategies, from inception through to delivery

Provide technical guidance for CMS, imagery, and video

Find solutions and respond to questions and problems promptly across the complete project cycle

 COMMUNICATIONS & ENGAGEMENT OF THE BOOSTED COMMUNITY

Create clear cross-platform communications strategies and plans with the support of the Communications Manager, Boosted Producer, and team for Boosted. 

Create compelling campaigns that deliver results, including social media and digital marketing campaigns. 

Create exceptional engaging content for Boosted including:

Digital:

Social media content

Blog posts and long-form articles

E-newsletter content and campaigns

Photography and imagery

Digital content for websites and landing pages

Marketing collateral including posters, brochures, and event programmes

Content for digital, social, and print advertising

Develop and execute paid social campaigns, In conjunction with our comms team

In-person:

Presentations

MC/speaker notes for presenters

 WEBSITE MANAGEMENT 

Support Boosted Producer:

Manage and administer the day-to-day running of the Boosted digital platform, liaising with and escalating any faults or outages to the website development support team

Manage content uploading or special donor requests on how to appear on the website

 SYSTEMS MANAGEMENT 

Maintain the pipeline of projects, and review regularly – ensuring any new development is managed and delivered within budget

Manage Salesforce database, pulling data and reports for the Arts Foundation team and Boosted Producer when needed

Be responsible for reporting on Boosted database monthly – new members, profiles etc

Assist and direct the payments team to process payments in a timely and accurate way, including (but not limited to):

Invoicing

Receipting

Refund payments

Reconciliation

End of year tax and audit support

Continual review and optimisation of internal systems to identify issues and develop improvements

Manage relationships with Boosted and Arts Foundation stakeholders

Track and analyse analytics and report monthly to clients to show results

 WIDER ARTS FOUNDATION DEVELOPMENT 

Work with the Boosted Producer and Arts Foundation key team members to identify fundraising or partnership opportunities for Boosted and the Arts Foundation with the Boosted Producer

Network – attend out of workplace events to promote, engage or learn more about possible Boosted and Arts Foundation opportunities

 GENERAL BROWN BREAD GENERAL DUTIES

Occasionally attend out of work-time events to understand what Brown Bread does, who is in its community and to help ‘give’ benefits to different pro-bono clients

Participate in a twice-yearly development plan – being clear on the development you’d like to pursue

Take ‘space from the pace’ days every 2 months (full time – pro-rata for part-time), especially if working longer hours than expected

Meet regularly with the Director, Arts Foundation General Manager, and Boosted Producer – reporting and managing up to ensure your best growth and development

General customer service, being an advocate for Brown Bread and its clients at work functions and events

Support other members of the Brown Bread and Arts Foundation team as and when needed

 PERSON SPECIFICATION

Experience

The ideal candidate will have experience in 

Customer service and stakeholder management

Has worked in digital communications support role

Has previously worked in a fast-paced, client-facing role

Has worked with websites/CMS platforms before

CRM – knows a thing or two about databases

Developing processes and systems

Managing shared service support

Connecting and communicating with creatives – has an affinity with artists

Brings a Te Ao Māori and Tagata Moana (Oceania) view

Capable of having multiple projects on at once, and nailing it

 Skills

The ideal candidate will possess the following skills:

Ability to multitask and problem solve

Excellent communication skills, both verbal and written:

Ability to relate to a wide range of people

Ability to communicate sensitively and in a culturally appropriate manner

Effective relationship builder

Demonstrated commitment to keeping sensitive information confidential

Strong attention to detail

Has an affinity with the arts

Strong organisational skills

Proactive commitment to continuous improvement of systems processes and practices

A flexible and positive attitude

Advanced computer literacy including all aspects of Microsoft Office and Apple tools, and skilled in the use and application of social media

Adobe Suite Skills – Photoshop, Illustrator, & InDesign

 Description

You’re an exceptional administrator and communicator, with attention to detail, strong organisational skills, proactive, and the ability to multi-task and problem solve. 

You have one to three years’ experience in a marketing or communications role, with a track record of creating memorable content that delivers results. You write with energy and a voice that cuts through the noise, and your style is adaptable enough to resonate with a 70-year-old donor, an established Aotearoa New Zealand artist, a film-maker and a local arts community. Your portfolio contains examples of awesome customer service, relationship building, efficiency, social media, email marketing, and some experience with websites.

You have a flexible and positive attitude – where you’re up for anything, and nothing is impossible. You’re a natural collaborator. An affinity for projects with social purpose and the arts is a definite plus